Im here on business working. Noticed the shower had very poor water pressure and the tub dose not drain. Went to the front desk asked them if they could have maintenance look at and fix it. Yes the young lady at the front dest was very very nice and offered to switch me rooms but i have alot and that was the last thing I wanted or should have to switch rooms after working 12 hour days. I mean you walk around youll see electrical boxes on the out side of the hotel taped up with electrical tape so much easier to put a screw in. But I guess the maintenance guy works when ever he wants you can see it . Housekeeping lmao had them clean the room what a joke. Bed was made like a first grader made it. Tale a white towel to the floor the towel turned black but they want to charge $109 and up for rooms. Sister hotel Days Inn same thing not pet friendly nasty ran down. Hick Wydram is allowing these hotels to get ran down but they want to charge us top dollar and cant give you what you pay for. Management and Maintenance and hosekeeping to be looked and a probatipn time frame because both places it was very very very very poor. All most like its a joke. Front desk customer service awsome at this hotel. Days in everything was a joke . Wydram is allowing there hotels To go into the dumps I have asked three days for a new shower head. Hick I would do better with a bucket and hose. Just be in a tent. The Young lady at the desk very very nice not her fault great customer service hamds down.
This place is amazing. I saw some bad reviews & am absolutely blown away that anyone would have anything negative to say. It’s quaint & quiet & exactly what we imagined New England to be. The staff, especially Christy, the front desk manager, was incredibly kind & hospitable. The room (Tilyer House) was fresh & clean. The decor in the Historic Inn is beautiful. The Tavern is cozy and the food was amazing. The Bake Shoppe, also amazing from the complimentary pastries to the pies & cakes. We didn’t stay in the Country Lodge buildings but they’re nestled back in the trees and surrounded by gorgeous landscaping. We loved it so much we’re planning a trip back to stay longer. 10/10 recommend.
A very clean and comfortable Hampton Inn in Western Mass! Front desk was kind and efficient. Easy to get in and out. Great location near town of Sturbridge and Treehouse Brewery. I will definitely stay again when in the area! Also just a minute from Avellino Italian, a great restaurant for dinner!
Lovely and clean new hotel, great breakfast, my kids loved the pool. The bathroom was my favorite, great shower and there were actually towel bars and hooks (which is almost non-existent in hotels these days). The lady on staff (I'm sorry I didn't get her name) was incredibly helpful and welcoming. My only quibble is there is only one elevator which is pretty slow.
We called this hotel at 2:00 am to check availability after having our flights cancelled and grabbing a rental car at Logan. The clerk who answered was super nice an quoted a really good rate. We got there maybe 3 am, cheerfully greeted, checked in and we found a clean, quite, comfortable room with super comfy bed. When we check out agian, cheerful, helpful clerk. I always appreciate housekeeping when I find an exceptionally clean room and this was a great find - we were exhausted and last minute. Highly recommend.
We stopped here on a cross-country trip from upper Maine to Washington. The room was very noisy: we heard everyone above us and outside our door. Worse, our room was located behind the outside stairs so we heard everyone clomping up and down stairs. A staff person was very rude to my husband when he was walking our dog, saying that we had not informed them that we had a pet (we had, and were charged $20 at check-in and ANOTHER $20 a day later). She also said that dogs are only allowed in the back of the property but there are no signs to that effect. The room seemed clean and was well-lit: that's the best I can say for it!
Lovely and clean new hotel, great breakfast, my kids loved the pool. The bathroom was my favorite, great shower and there were actually towel bars and hooks (which is almost non-existent in hotels these days). The lady on staff (I'm sorry I didn't get her name) was incredibly helpful and welcoming. My only quibble is there is only one elevator which is pretty slow.
MMargaret BWe called this hotel at 2:00 am to check availability after having our flights cancelled and grabbing a rental car at Logan. The clerk who answered was super nice an quoted a really good rate. We got there maybe 3 am, cheerfully greeted, checked in and we found a clean, quite, comfortable room with super comfy bed. When we check out agian, cheerful, helpful clerk. I always appreciate housekeeping when I find an exceptionally clean room and this was a great find - we were exhausted and last minute. Highly recommend.
KKristi SThis place is amazing. I saw some bad reviews & am absolutely blown away that anyone would have anything negative to say. It’s quaint & quiet & exactly what we imagined New England to be. The staff, especially Christy, the front desk manager, was incredibly kind & hospitable. The room (Tilyer House) was fresh & clean. The decor in the Historic Inn is beautiful. The Tavern is cozy and the food was amazing. The Bake Shoppe, also amazing from the complimentary pastries to the pies & cakes. We didn’t stay in the Country Lodge buildings but they’re nestled back in the trees and surrounded by gorgeous landscaping. We loved it so much we’re planning a trip back to stay longer. 10/10 recommend.
ผผู้เข้าพักIm here on business working. Noticed the shower had very poor water pressure and the tub dose not drain. Went to the front desk asked them if they could have maintenance look at and fix it. Yes the young lady at the front dest was very very nice and offered to switch me rooms but i have alot and that was the last thing I wanted or should have to switch rooms after working 12 hour days. I mean you walk around youll see electrical boxes on the out side of the hotel taped up with electrical tape so much easier to put a screw in. But I guess the maintenance guy works when ever he wants you can see it . Housekeeping lmao had them clean the room what a joke. Bed was made like a first grader made it. Tale a white towel to the floor the towel turned black but they want to charge $109 and up for rooms. Sister hotel Days Inn same thing not pet friendly nasty ran down. Hick Wydram is allowing these hotels to get ran down but they want to charge us top dollar and cant give you what you pay for. Management and Maintenance and hosekeeping to be looked and a probatipn time frame because both places it was very very very very poor. All most like its a joke. Front desk customer service awsome at this hotel. Days in everything was a joke . Wydram is allowing there hotels To go into the dumps I have asked three days for a new shower head. Hick I would do better with a bucket and hose. Just be in a tent. The Young lady at the desk very very nice not her fault great customer service hamds down.
Kkia277We stopped here on a cross-country trip from upper Maine to Washington. The room was very noisy: we heard everyone above us and outside our door. Worse, our room was located behind the outside stairs so we heard everyone clomping up and down stairs. A staff person was very rude to my husband when he was walking our dog, saying that we had not informed them that we had a pet (we had, and were charged $20 at check-in and ANOTHER $20 a day later). She also said that dogs are only allowed in the back of the property but there are no signs to that effect. The room seemed clean and was well-lit: that's the best I can say for it!