I stay here once a year and I always like it. However, they have changed the parking policy. There is an adjacent parking ramp and you use to be able to rent a space at the front desk. Now the hotel can only rent out a few parking spaces on the lower level. I said, but I know my slot number, can't you reserve that space for me? ”No, the city prefers you to park on the lowest level.” ”I was just there, there are no spots on the lowest level. Can I reserve the space I am in?” ”Well, the city prefers you to park on the lower level.” ”What does 'prefer' mean? Will I be ticketed if I park somewhere else? ”Probably not, but I can't guarantee it.” If you don't think this exchange is worthy of a four-star review instead of a five, then you have more patience than I do. One other small note, the rooms are clean and well-furnished. However, there is not a single USB charging port in the room.
We stayed at Kelly Inn while attending a Lions Convention. There had been a miscommunication on our reservation. The desk staff, Hannah, went above and beyond to accommodate and resolve the issue. She was very friendly, polite and respectful. The other staff were also very personable. Our room exceeded expectations and we really enjoyed being able to have our two small dogs with us. We sill be back!
While the staff was extremely kind and welcoming, the cleanliness of the hotel and the amenities offered left a lot to be desired. Room was not to my standard of clean. Random splatters of something along the walls, hairs and dust in several places, and the shower glass door and tile walls, and faucet didn’t looked to have been cleaned after the last guest left the room. The breakfast while complimentary and expectations are never high, was not good. The food was cold. Both mornings the options offered were fine but the eggs nest and oatmeal were all cold. Even when fresh had been brought out to replenish. For the cost of this hotel being comparable to the other hiltons and Hampton hotels right next door they definitely did not live up to the standard of those other 2 hotels. I used this hotel along with a group when I was traveling with work. If given the option this will not be my choice in the future if I return to Minnesota and I also will likely not choose a Homewood suites in the future.
I worked an 8 1/2 hour day then checked in. I bring my computer with so I can record my hours and mileage and drive time on my timesheet for my job. This doesn't work though when they put you in the room farthest away from the router apparently because while I can access the internet with my mobile Hotspot, the Hotel Wi-fi does not connect to the internet. The desk said I just had to wait So I put on my swim trunks and went down to the spa. I planned to wait 15 minutes in the spa but my eyes started to burn from the excess chlorine. I stayed here last week and the spa didn't work at all as they were waiting on a part. I guess the chlorine was to kill the germs the repairman left behind. I should not have to use my mobile data when wifi is promised. Every room in the hotel should have internet access. for over $100 per night they should have ethernet access.