Very quiet location. Staff are nice, Joselyn at the front was super nice. Housekeeping didn't go through your room. Pool is beautiful. Lobby is nice. And it’s SUPER clean and quiet. Will stay again anytime I need a hotel room
Worst hotel customer experience I've ever had. I need to book a hotel room for a family member who was traveling in an emergency situation. I called Hilton reservation line, and they assured me that it would be no problem for her to check in because I added her to the reservation, prepaid the room, and could complete a form to cover any incidental charges. Jermaine at the front desk was extremely rude to her when she went to check in. I called him and said that she was trying to check in, and he again said that he would not be letting her check in and I could call the reservation line and ask for their help. He then cancelled my prepaid reservation on the spot without telling me and would not answer the telephone when I asked the service representative on the Hilton reservation line to call him and resolve the issue. When I tried to call him back directly to clarify, he told me that he was not going to let her check in, and that he didn't need to explain anything to me, and that he was going to hang up on me (which he did). I don't think I've ever been told that I was going to be hung up on by a customer service provider. I still don't know why this happened, and the Hilton customer service person I spoke to on the reservation line confirmed that the situation did not make any sense. To top it all off, I was told that I would still be paying for the reservation, even though it had been cancelled, because it was prepaid. I tried to book this hotel to make a difficult situation for a close family member a little better. Instead she was treated terribly, sat in the parking lot of a hotel in an unfamiliar city for an hour while I tried to sort it out, and ultimately left exhausted, with no room. Hilton and specifically Jermaine, made a bad situation much worse. Anyone considering a booking at this or any other Hilton property should give my experience some thought first.
Working in Norcross since March, this Courtyard is like coming home. My room is comfortable, and a highlight of my day is Mister Eric at the Bistro. Always there and courteous.
This hotel was super clean. The complete staff were kind and very accommodating. It only had 8 floors but there were enough that our family and friends were spread across the hotel (to keep us sane). It was across the street from various shopping opportunities though the hotel offered everything one would need. Breakfast omelets were amazing and very filling. The beds were very comfortable. My only issue was no microwave in the room but I understood that too as they served food on site. I went for a birthday celebration and the ballroom set-up was really nice. The food was exceptional at the banquet food line. They allowed us to set up a photo booth in the hallway which helped with those wanting to do pics keep out of the way of those wanting to dance or socialize.
By no means do not read the first reviews! That's how I was trapped and setup by Priceline! Read all the reviews... This place should be closed down and condemned! Roach infested!!! If you want to bring them home then stay here!! The health department of Norcross are not doing there jobs because by no means should this place be on any booking site or should be booked by anyone!! The experience I had there was horrific! People literally live there. Garbage and trash everywhere around the site. Rats yes! Their rooms smell awful, the front desk staff, she is the most disrespectful rude unprofessional person I ever met! It's a hit or miss if you get an AC that works in your room. But what you will get is an abundance of roaches coming from every direction. A 4 night stay end up being a 1 night, lost our money because they don't give back refunds regardless of the horrible conditions. Also, don't look for the $50 deposit back. Sitting in the lobby for 4 hours waiting for a room, the police was called on the front desk clerk, every other person who came in was irate with this place and the conditions. At that time people didn't have hot water for 2 days! Not to mention, you will only get one roll of toilet paper which doesn't matter cuz we were out of there. The roaches was using it anyway. I was too disgusted and didn't have time to take pics or record! We were busy trying to kill them!
By no means do not read the first reviews! That's how I was trapped and setup by Priceline! Read all the reviews... This place should be closed down and condemned! Roach infested!!! If you want to bring them home then stay here!! The health department of Norcross are not doing there jobs because by no means should this place be on any booking site or should be booked by anyone!! The experience I had there was horrific! People literally live there. Garbage and trash everywhere around the site. Rats yes! Their rooms smell awful, the front desk staff, she is the most disrespectful rude unprofessional person I ever met! It's a hit or miss if you get an AC that works in your room. But what you will get is an abundance of roaches coming from every direction. A 4 night stay end up being a 1 night, lost our money because they don't give back refunds regardless of the horrible conditions. Also, don't look for the $50 deposit back. Sitting in the lobby for 4 hours waiting for a room, the police was called on the front desk clerk, every other person who came in was irate with this place and the conditions. At that time people didn't have hot water for 2 days! Not to mention, you will only get one roll of toilet paper which doesn't matter cuz we were out of there. The roaches was using it anyway. I was too disgusted and didn't have time to take pics or record! We were busy trying to kill them!