I travel for corporate work frequently. One of the criteria one booking a hotel is whether or not they allow direct to door Uber eats or DoorDash of. I was told on the phone prior to booking. Yes, not a problem. When I get here today I ask again to confirm and was told face-to-face, no problem. I order my dinner and approximately 30 minutes later I get a call from the front desk. My food is here. I asked the person why I had to come down to get it than them being allowed to come to my room. I was told it was policy, blah blah blah. I explained to the person I spoke to, but I was told once prior to booking and once in person that it was allowed. Do not trust anyone you speak with directly at the hotel.
Mr Jay and all the employees Top notch New and improved lots of amenities Hospitality staff welcoming nice and friendly to come in and be happy and very nice and neat good stuff will return for a short or long-term getaway business or vacation
1) Book king bedded but upon arrival no king bed available. there wasnt even any upgrade. Pretty disappointed with DoubleTree by Hilton. They were very much overbooked. They mentioned that due to booking not done direct no upgrade is possible so we have to live with it. No other option.
2) Requested for change of towels but reception ignored completely.