Linda at the front desk was amazing and went the extra mile to accommodate me and my family. I'll Def come back because of her and her customer service skills. Thanks again and.cant wait to come back to visit the hampton inn suites in the future.
Rooms are big. Beds size are very comfortable and beds quality are really good. It is very clean hotel and all rooms and bathrooms were very clean.and staffs were great. Breakfast was good and hot,we really enjoy the stay.
Consumer Beware. This hotel is not at all what is is represented to be online. When I booked this room I made it clear I would be going to the Sky Bridge and coming in after a very long drive. The website states they have restaurant on site. Upon arrival the hotel did not impress. At front desk I was greeted by a large container of ear plugs, apparently for the highway and train noises, and a receptionist who spoke in a near whisper. I expressed dissatisfaction and asked to not check in. At that time I was told I must check in but could turn around and check out right away which made no sense. I was told I could eat at the restaurant and use the facilities. Exhausted and hungry from a long travel day I checked in, went upstairs to drop my bag and came right down to eat at the restaurant. At the restaurant there were several employees running around and customers seated with no food in front of them. After about 10 minutes one of the employees came up and said they could not seat me as they were too busy. This is the only place to eat in the hotel and nearby area. Back to the front desk I went to let the receptionist know they would not serve me. She says they are not affiliated with the restaurant and I could drive into Kingman to eat and come back. That is an hour away. I again stated my dissatisfaction with the hotel and facilities and stated I wanted to leave and not be charged. At that point I was told that couldn't happen because I had used the room. When I asked to speak with a manager I was told no-one was there. I asked her to call someone which she finally did. The decision from supervisor was that I need to ask the Tribal Counsel for a refund as they would charge my card. I have never received this kind of hassle from any hotel. Save yourself the headache and stay in Kingman or Flagstaff. There is nothing close by anyway.
KKathrinEnough space for a family of 4. Room was basic, but had all that we needed. Basic breakfast, made us full. It was extremely hot outside (120° F), so we were very glad to have good aircon, free cold water and a free to use ice machine in the motel.