I hadn’t posted about this because we’ve been hoping to hear back from the hotel regarding this incident. But during a recent stay at Radisson Hotel Lenexa, Overland Park, the breakfast buffet had a cereal labeled as cocoa Krispies. As you can see in the picture, this is the wrong cereal. My son has never had cocoa crispies and did not know what to look for so he trusted the label. The cereal appears to be Reese’s puffs as Robbie had a peanut reaction. The reaction caused swelling and itchiness in his throat, but he did not go into anaphylaxis. We were very lucky and thankful for that. However, the staff at the hotel did not care at all that they’re negligence caused this reaction and could have hospitalized Robbie. When I commented on it to the person in charge of the buffet, at first, they said that it did not happen. Finally, they acknowledged there was a problem when Phil insisted they remove the cereal from the buffet. At no point during Robbie‘s reaction did anyone from the hotel speak to us, apologize, show any kind of compassion at all. From what I understand, if there hadn’t been a label, it would’ve been incumbent on us to inquire if the food was safe. However, they mislabeled the food. It is directly their fault that he had the reaction. It is the grace of God that’s some thing worse didn’t happen. We still have not heard back from the hotel, despite Phil calling the manager last week. It is as if they are trying to erase what their negligence did to my son. If you have food, allergies, do not eat at the breakfast buffet at the Radisson in Lenexa Overland Park. But truthfully, I would just recommend not going there at all. Feel free to share this with others who travel, especially those with food allergies
Our tournament senior softball team stayed here. The room was not bad and was not great. I would give it a solid ”C+” rating. The free breakfast was worthless and definitely rated a D-. Another rater listed that the breakfast included ”breakfast (bagels, hard boiled eggs, waffles, microwaveable burritos to name a few)” but the only thing obvious was you-cook waffles and a few muffin/bread items. It is possible that the youth baseball teams staying here raided the food before we got to it. The front desk staff, at check in, was great, especially considering the madness of many youth baseball players running amok in the lobby and pool area. Parking was reasonable and the hotel is in close proximity to shopping and food. There are too many other good locations to stay at to warrant my wife and I staying here again.
Traveled to KC on business. The day was full of thunder storms. I stayed in room 137 and when I checked in there was a puddle of water by the AC unit. Not sure if the source was storm or condensate. Either way there was water on the ground. They updated the floor to LVT wood grain tile which was nice. Bed was comfortable and the bath towels were soft. TV was new and was easy to access my premium channels. Those updates and creature comforts, they were above average. Breakfast ran out of sausages, and eggs at 8:30am. Told the front desk and they did take care of it by 9:00, but I was already eaten and on my way by the time it was resolved. This I put at below average which offsets the room updates above.