So you think, $50 for an afternoon is a bit high, but should be fun - think again. It’s not $50. It’s $57. What for? A “resort fee”. Oh, and if you’re under 12, you get a cheap pair of wolf ears. Sorry, friends, last time I paid a resort fee it was when I was staying overnight, not for an afternoon. Let’s just charge everyone, staying or not, so we can line our pockets. On arrival, you find you’re gouged out of 16.90 for parking. Prorated for the 4 hours you’re there? Heavens no! Let’s just line our pockets more and charge everyone for 24 hours. Want a locker for your handbag? That’ll be a “nominal” charge of $10. Swim bag? Sorry, that’ll be a “nominal” charge of $20. Oh yeah, better bring a lot of money for food - of course the owners want you stuffing yourself with the overpriced fast food on offer. There’s another $20-30 a person. Drink? Better shell out for those bottled waters. Expect a trip to cost $90-100 IF your kids don’t want all the extras like the arcade - then plan for $150. The owners of this place are certainly greedy. If the business is struggling, you’re better of finding a way on ensuring that your customers want to come back, not alienating them by picking their pockets every chance you get. We certainly won’t be returning.
I gave it one star because no stars was not an option. Our soccer team had to stay at this hotel (they have a list of required hotels to choose from). I love reviews to boost good business but there is a time and a place for a bad review and this is it. This hotel is not safe. Just our team alone dealt with a tv that didn't work, toilet that didn't work, key cards that continually were deactivated, mold, black fly infestation, it was crazy. I hadn't slept in a full sized bed for about 25 years and shared it too. Not ideal. The entire hotel smells like a nursing home. Our teammates on the 4th floor had the mold and flies. Turns out the 4th floor hadn't been used in a long time and had just been opened up for use. Lucky them. There was ONE elevator for the entire hotel, the other was out of order (and behind on inspection). The front desk girls were not friendly at all, first impressions matter and it wasn't good. The doors to the stairwells were SO hard to open. Kind of scary to think of a kid trying to get out in an emergency, they wouldn't be able to open them because even us adults had a hard time. The poor maintenance man had his hands full here. On the bright side, we had coupons for the breakfast (do not pay for it) and the man and woman doing the food and beverages every morning were so kind and helpful. Keep your health, family and money safe, do not stay here.
We came into Chicago for my sons Naval basic training graduation ceremony. This hotel was not on the list of hotels suggested by the base however the reviews were indicative enough to say that it was a nice stay. The front greeter John has got to be by far the most professional gentleman we have ever come across in our 30 plus years of traveling in various states. Thank you for making it so comfortable and memorable and taking the time to truly appreciate our the service our son is giving in the military. You were a pleasure to meet! The room was immaculate! Beds comfortable, exactly what we needed!!!!
Hotel This hotel started out very well other than the room smelled like stale smoke. We were going to Six Flags and got into town much earlier than expected and they allow us to check in early which I thought was great because we were going to have a long day at the park and then we could go straight to the room and go to bed. Nice thought but not quite how it went. We got back to the hotel about 10 PM and our key was not working. We went to the front desk she gave us a new key, which also did not work. The front desk worker went up to our room with another key, and she tried to open it with no luck; she then went down and called her boss while we sat in the waiting area with our two kids (teenage boys 12/13). After about 20 minutes I checked in and were told she was calling maintenance; I asked if they could give us another room so the boys could at least lay down and maybe watch some TV which she was able to do and gave us a room super close to our original room. I waited about 30 minutes and went down to see the status. I was told she called maintenance and was waiting to hear back, but her boss said worst case scenario maintenance would be in early the next morning. I told her we had medication that was needed in that room. She called her boss back who said they needed to wait an hour from that point to hear from maintenance and if they didn’t respond, they would call the fire department to get the door open. At this point we have been dealing with this for close to an hour already and I mentioned that so she said she would wait 15 minutes. Another employee showed up about 20 minutes later (thinking possibly the manager) and he told me the fire department was on the way and they arrived about 10 minutes later. The fire department did an amazing job and got into the room in about 20 minutes. I know this was a very unfortunate event that probably rarely happens; my issue was the initial response of telling me we would need to wait until morning when all our belongings were in the room then telling me we had to wait another hour before they called the fire department. A bad situation that was handled badly. I do feel bad for the young girl that was working the front desk as I think she was working alone and could only do so much. Overall the staff was friendly but management response was lacking to say the least. Both rooms also smelled of stale smoke but to be honest that was less of an issue after dealing with the issue of getting into our room. All this and we still paid full price for our room.