Excellent overnight stay in a spacious clean comfortable room on the second floor. The room seemed recently renovated and the value overall exceeded our expectations. The onsite restaurant for dinner was also great offering a varied menu, super friendly service, generous portions, quality food and delicious drinks. Even the bread was 5 star. Note: the currently hotel does not serve breakfast during the week and there is no fresh brewed coffee available in the morning (only k cups). This hotel was overall a delightful surprise after a long day on the road.
This was our fifth Great Wolf Lodge experience. We've done Fitchburg and Charlotte each two times. I noticed the construction advisory when I made the booking, but I failed to appreciate how extensive the construction was. We were four adults with a two year old. He just loved the toddler play area that was open. Having been there with our granddaughter previously, we expected there was plenty to entertain him. But the other side wasn't just mostly closed, there were NO chairs or tables. We played with him in the basketball area, but then returned to the side with toddler area. We had the Royal Wolf Den suite with separate king bedroom. It was spacious and comfortable, but really could use another chair or two. Multiple TVs were great for down time. Having a suite accessible by (rather slow) elevator was way better than being on the far end of resort as we were other times. GWL staff are always awesome. Questions promptly and correctly answered. Directions cheerfully provided. Breakfast was good, but far less offered than our previous stays. Server Carlos was EXCELLENT! Omelet order options were awesome as was our crispy bacon. We had reserved late check out and planned a relaxing morning, But before 11am, our two year old had done the toddler area since opening and we decided to go ahead and check out. Because of the construction, this wasn't our best experience. I hope to return after construction is completed.
Pros: hotel location, friendliness of staff, gluten free cookies at check in, ample parking, clean and soft bed, large room, bathroom amenities, good value for price Cons: water pressure constantly changed in the shower, heard noise in the hall all night and I wasn’t near the elevator, could hear the neighbors alarms in the morning, towels were covered in fuzz, fan in the room kept making a loud clicking noise