I wish I could give this hotel 5 stars, but there were a few too many tiny problems. First, the room was great, small but more than adequate for a couple. There was a hair dryer, an iron, loads of closet space. Very quiet, even though I was near the elevators. Plenty of towels. Pet friendly, as I saw, but did not hear, dogs. But the bedside clock was unplugged. Guests should not have to crawl under the nightstand to plug in the clock. The tv remote batteries were dead. Again, a simple fix of going down to the front desk, but annoying. The mattress was far too soft. At one point in time, I sold mattresses for a living. We never had anything approaching this level of softness on the sales floor. Mattresses should be upgraded to a medium firmness at the least. The current mattresses are too high for shorter people, and too soft for anyone with a mobility issue to maneuver on. The lack of USB ports is also a minus. Perhaps new bedside clocks that have ISB ports included? Or at least a more accessible outlet than behind the mini-fridge or under the nightstand or randomly on a wall where you would have to leave your electronics in the floor in the direct travel path of someone getting into bed. The staff were great, pleasant, polite, cheerful, and helpful. Cannot say enough good things about the staff. Just wish the management backed them up with better infrastructure.
We ended up staying longer than most people, which is considered a extended stay. I dont even think this place is a extended stay place but they accommodated us anyway and I was very appreciative of it. The staff were all so amazing. Everyone was beyond friendly. Its like that saying ”come as friends leave as family ” the rooms were great! Plenty big enough for all us and we had three adults and two children. Beds were by far one of the most comfortable beds I've ever slept in. The pillows were like clouds. Maid service was amazing. One time I had left a couple dishes in the sink and even that was done when I got back. The breakfast was always great. The woman who does breakfast was so nice I made a true friend. She worked her butt off every morning always with a smile on her face. Every day was something different made. If you ask me there was a huge variety. Most recommended is the mini muffins, I think I gained 20lbs from them. It was always pleasant starting my day off seeing her. Coffee was always on anytime of day or night which was great for me because I love my coffee. They have a snack closet that has a good variety. I couldn't have asked for a better stay and I'm so humbled with everything there. I will definitely be missing it there and everyone there too. I can not thank them enough for everything. Even my kids loved it, the pool was always great, clean, waitting to greet them all day. It was always open until 10 PM they thought that was the bee's knees. And that worked for me because it would tire them out for bed. I would recommend this place to everyone an that's what ill do. If I could have gave them 10 stars I would have.