Against my better judgement, I decided to come back to this hotel because it’s close to my son and, after my review from December 2022, the manager (sorry but I cannot recall his name) promised to give them a second chance. This year, both doors were closed to keep the cold air out, four clean floor mats and Christmas music warmly welcoming me. The fireplace wasn’t on the entire stay, the doors on both sides open. Same as December 2022. Why have a fireplace if you’re not going to use it, especially during the holidays. The front desk employee on Christmas day was very friendly however, please make guests feel the Christmas spirit-music, fireplace, anything to make the lobby festive. On arrival day, I received a text at 1:50pm from Miranda (didn’t give her job title) asking “how is everything in your room”. When I got to my room at 8:30pm I texted her everything I found with photos. She did not reply to any of my issues but Joshua (did not identify job title) said “we are sorry for that would you like more towels or anything?” Every Hampton Inn my husband and I have stayed in for more than one day has provided four bath towels. Same as last year, no “easy chair with ottoman” as mentioned on website, yet in the corner a floor lamp. Space is empty, which indicates a chair must have been there at some point. This was mentioned on Trip Advisor in September 2023. No luggage rack, a wall switch that I curiously asked Miranda what it was for-no reply. Found two hairs in my bed, and I texted a photo. No response. The bathroom ceiling peeling Elite Hospitality Group is letting this hotel not live up to the Hilton standard, and neither doesn’t read guest surveys or reviews. Managers and employees can only convey what guests are saying. The rest is up to Basil Bacall and his team to make the traveler want to return. For me, I won’t be back when visiting my son.
เราอาศัยอยู่ในห้องสวีทสองห้องนอนพร้อมเตาผิงและใช้เวลาช่วงสุดสัปดาห์ที่ยอดเยี่ยมสามวันเพื่อรวมครอบครัวเดนเวอร์และ Traverse City เตียงคิงไซส์ที่สะอาดมาก อาหารเช้าสูงกว่าค่าเฉลี่ยของโรงแรม เราทําอาหารเย็นสองคืนและทุกสิ่งที่เราต้องการสําหรับการทําอาหารอยู่ที่นั่น ทําเลที่ตั้งดีเยี่ยมระหว่าง Ann Arbor และ Detroit ติดกับ Twelve Oak Mall แนะนําอย่างแน่นอน
I had a wonderful experience with the Hilton Garden Inn. I came for a conference and needed some accommodations as a nursing mother who needed space to pump several times throughout the day. Ms. Jess at the front desk was an absolute angel. She helped facilitate some exchanges of materials while I was in the conference to my childcare providers, and always greeted us with a smile and positivity. Thank you!
ดีมาก
37 รีวิว
4.4/5
ราคาเริ่มต้น
฿ 4,064
ต่อคืน
ดูห้องว่าง
ดูโรงแรมทั้งหมดในCommerce Charter Township
โรงแรมใกล้ที่เที่ยวห้ามพลาดในCommerce Charter Township
เลือกจากโรงแรมในCommerce Charter Townshipที่เราคัดมาให้แล้ว เดินทางสะดวก ใกล้สถานที่ท่องเที่ยว
Against my better judgement, I decided to come back to this hotel because it’s close to my son and, after my review from December 2022, the manager (sorry but I cannot recall his name) promised to give them a second chance. This year, both doors were closed to keep the cold air out, four clean floor mats and Christmas music warmly welcoming me. The fireplace wasn’t on the entire stay, the doors on both sides open. Same as December 2022. Why have a fireplace if you’re not going to use it, especially during the holidays. The front desk employee on Christmas day was very friendly however, please make guests feel the Christmas spirit-music, fireplace, anything to make the lobby festive. On arrival day, I received a text at 1:50pm from Miranda (didn’t give her job title) asking “how is everything in your room”. When I got to my room at 8:30pm I texted her everything I found with photos. She did not reply to any of my issues but Joshua (did not identify job title) said “we are sorry for that would you like more towels or anything?” Every Hampton Inn my husband and I have stayed in for more than one day has provided four bath towels. Same as last year, no “easy chair with ottoman” as mentioned on website, yet in the corner a floor lamp. Space is empty, which indicates a chair must have been there at some point. This was mentioned on Trip Advisor in September 2023. No luggage rack, a wall switch that I curiously asked Miranda what it was for-no reply. Found two hairs in my bed, and I texted a photo. No response. The bathroom ceiling peeling Elite Hospitality Group is letting this hotel not live up to the Hilton standard, and neither doesn’t read guest surveys or reviews. Managers and employees can only convey what guests are saying. The rest is up to Basil Bacall and his team to make the traveler want to return. For me, I won’t be back when visiting my son.