Beware of this hotel! Stayed nearly 30 days here. Had over $2000 still unresolved Fraud charges on two of my cards used at this hotel. Was harrassed daily even when room had been paid in full. Double charged twice during the stay tying up much needed funds that took over a month to get credited and refunded! Police were called , ultimately forced to leave a night I paid $165 for! Waited hours at the desk. They would run my card so many times and have it flagged for fraud - forcing me into hours on phone held hostage in their lobby while I had to call my bank and fight to have fraud alert lifted. Door keys constantly not working in the middle
Of the night. Pool room was freezing and pool dirty. The laundry had one working machine for entire hotel day and night. The printer was NEVER able to be used to print anything. The game
Room we were not even told existed until 3 weeks after staying there. Then once we knew about it no one could find where the game controller and supplies were kept. Horrid nightmare experience!
Jjames michaelRoom picture on website didn't exactly match the room i got. The tv thought it was December 28, 2004 which meant the channel guide was useless (front desk said technician was coming next day). Our toilet was on and off running most of the night. The TV was off to the right side of the bed as opposed to right in front of it like most hotel rooms. Buffet breakfast had some odd hot alternatives versus the usual scrambled eggs, bacon, sausage potatoes. Overall, just a 3 out of 5.
AAshley NapierShower hard to operate. No regular coffee in room, $200 deposit paid for incidentals at check in… today I have a bill charge taken out of $119.25, instead of the credit of $200 back . I had already paid the reservation in full to Trip.com before check in. Front desk staff was very rude during entire stay. Most problematic even still was that I did NOT have wifi connection during the entire stay! Had to use my cellular data in the room all during the night … front desk never resolved nor seemed concerned about not having wifi access , nor did they offer a solution or compensation. We sat out front of the hotel for over 3 hours trying to come up with the $200 credit card to “authorize” for incidentals. Not the best experience for my birthday or ever! Calling hotel now about the non return of my $200 and double paying for the room that we only in from 10:30 pm- 12:15 next day!
ผผู้เข้าพักMy only knock is the water pressure in the shower is lacking. I initially didn't think I would be able to take a shower as the water fell so close to the wall. After turning the hot water up higher than I normally would, the pressure increased enough to make it possible. Aside from that everything was great and the people were all nice that I interacted with. Will book here again when I travel to Columbia again.
ผผู้เข้าพักI will start with the good. The shower was excellent and the bed was comfy.
Room 128 had no kleenex, clock, hangers or hairdryer. If MainStay is supposed to be like home, this place wasn't! Apparently they are trying to save the earth because the lighting is so dim you will not be reading in the room or applying makeup. Bathroom has a vessel sink which is a pain. There was a bar of soap and nowhere to put it. No plastic cups for brushing your teeth, but instead they have glass tumblers. Dangerous if one of those hits the tile bathroom floor! The web-site advertises free breakfast but there is no such thing. Then take it off of your web-site!