I had an unexpected need for a hotel room during a weekend when every hotel was sold out. Yradne went above and beyond to help me find a room for the night. She took the time to physically inspect the room before selling me the reservation. I cannot thank Yradne enough for her willingness to hear my problem, evaluate options that would meet my needs, and find a solution that exceeded my request. Please help me to extend my gratitude to Yradne for her superior customer service.
Room had great size, bed was comfortable. In the room the TV didn’t work, and the phone either. The sofa bed is minuscule, you have to sleep in diagonal. Coffee maker in the room is flimsy and makes watery coffee. The breakfast tables and floor are sticky. Shower didn’t work properly, half of the water sprays through the tub spigot. The hotel needs updating. A/C does not work properly, air was damp in the room, window units are old and loud. Cleanliness could be highly improved, especially in hallways.
We were needing a place to stay with our elderly Labrador and was VERY pleased with our stay at this hotel!! Registration was smooth, everyone was friendly and compassionate. The room was the perfect temperature, and the beds were comfortable.
I NEVER take the time to submit a BAD review but !!This place is ABSOLUTELY horrible!! DO NOT BOOK A STAY HERE….1st off we were forced to book due to unavailability anywhere else due to a high profile A&M football game event and honestly didn’t have the best expectation based on reviews but thought, “you never know, they may have improved” NOPE!!! Not at all!!!! Our reservation stated 11am check in and our room wasn’t ready until 2pm and the manager, Guru was super rude about it. Our bed sheets and comforter had literal cigarette burns despite it being a non-smoking room, it was almost impossible to get the shower head to work, the refrigerator had mold in it, the carpet was filthy, needless to say… we didn’t stay the night. We paid over $300 for one night, got a quick shower and ended up driving home to Houston. My recommendation, pay the extra and stay ANYWHERE else. We will NEVER book here EVER again!!