We were assigned this hotel as part of a hockey package while traveling to a Buffalo area tournament. The stay could not have been better. The front desk staff, hotel staff, housekeeping and management were more than accommodating to all of our needs. They provided access to a conference room for the team to eat in, hang out and play. There was an additional lobby area with computers for the kids, and an outdoor grill that could be used when dinner plans changed. The kids especially liked the pool table and games in the main lobby. The salt water pool was also a hit! We had early morning games and the hotel ensured that the breakfast area was open and ready for us before the normal time (and stayed open later to accommodate us after games). The pancake maker was such a fun surprise for the kids -- along with all of the toppings! Marilyn walked around with whipped cream topping off the hot chocolates for any kid that wanted it. What a treat! The rooms were clean, with comfortable beds and NO carpet which was a huge plus. The lack of closets and dressers was a bit strange, but there was space to put everything. Would definitely recommend this hotel to any team looking to stay in the area, or families with kids.