Overall Great hotel nice property. Room was clean and bed comfy! Check in experience: 1 star, someone needs to learn customer service! I checked in as part of a group that was using the hotel for a conference. When I checked in I asked to block room charges. I gave my card and then told my card was declined. I asked how much was attempting to be charged? Answer $1300 for a 4 night stay? I asked for clarification well “incidentals” are the full stay plus $104 a night! *** not once was this communication. The only solution from the manager was to split it between card, again ***. After 30 mins of “discussion” finally got to blocking room charges which I asked at the start and to charge only the 4 day stay. Ok that is what I wanted to do no biggie. Restaurants: the grill by the pool AMAZING! Great food decent price for resort food. The restaurant inside by the coffee bar short staffed and horrible service! Waited 30 mins to be served then no refills BUT HAD TO PAY the mandatory 22% gratuity for non existing service. They knew they had a group with a few hundred guest and should have staffed appropriately. The HUGE and I mean huge bath tub was a little hard to maneuver, having to hike your leg to touch your nose to get it over the edge made bath time challenging. If you wanted a bath it took close to 45 mins to get the water to a bath level unsure how long to fill it up, someone please time it! Other then that conference room was great and was cleaned set up as requested, air conditioning was rough but it is summer in Tucson so that was expected.
The resort is absolutely stunning - from the rooms to the views, the food and especially the drinks. Blake, the bartender at the Casa 71 tequila lounge was the highlight of our trip - we went down an amazing mezcal tasting journey together and he went above and beyond when making our drinks off menu. Go by the lounge and request the Pink Dragon drink if you’re a fan of mezcal and prickly pear, we created the drink together!