By far not a “bad” hotel but was disappointed. I travel A LOT across all brands and typically a Residence Inn is one of my favorites. But this location falls short of my expectations. …maybe because it is next door to a water park and instead of business clients, it has more families and vacationers (the place was packed with kids while we were there)? The facility is nice- what you would expect from a Marriott brand. However, a few minor things were noticed. Most nice hotels have now gone back to daily housekeeping- this location has not. We could have requested service during our three days but did not. Not a big deal, but noticeable. Second, the mirror in the bathroom is damaged. Certainly not a big deal, but noticeable. Trust me, I know the brand standards for breakfast service and standards were offered — just without any extras or common sense or attention to detail. Scrambled eggs full of water content (from being microwaved). BUT the container of salsa was there but no cheese like most properties. Bread, English muffins and bagels were there but no danish or nutra-grain type bars common at most locations. No waffles, no Nutella (for bananas) but they did have the standard peanut butter, oatmeal was empty two out of three mornings. Standard orange and apple juice but lacking the usual cranberry at most locations. Temperatures were in upper 90’s in Rapid City but no urn of ice water infused with lemons or cucumbers in the lobby. But hot coffee is yours for the taking. I just left a Townplace Suites by Marriott earlier in the week. There for breakfast each morning, you had two kinds of waffles with a rotating fruit compote (strawberry and blueberry), chocolate sauce, whipped cream and sprinkles were also offered. In addition, there was a rotating egg choice (scrambled egg, omelet style with cheese on the mornings I was there PLUS rotating protein (bacon, sausages etc), Plus an entree choice that also rotates (quiche, ham and Swiss croissant, sausage biscuit while we were there. Cranberry and chocolate milk. Now back to the Residence Inn: Again no quiche, biscuits, or step up offerings but today instead of scrambled egg, they had round eggs (think McDonald’s egg McMuffin style) which would have been fine if I could have made my own, but the only protein was long link sausage— so no muffin sandwich for me (bacon or Canadian bacon or patty sausage would have worked but oh yeah no cheese at this location. Of course none of this is really a big deal in itself but it falls short compared to other Marriott experiences.
The pillows are the fluffiest I've ever seen. Beds are very comfortable, and the staff are amazingly awesome and courteous. Check out was simple and easy . Oh and not to forget what an great breakfast with lots to choose from.woukd definitely stay again.
Excellent location to get to airport, badlands, Custer and Deadwood. Perkins on site but drive 3 minutes and you can find a nice burger joint (Sickies). 10 minutes to downtown. Free parking. Rooms were clean and large (king suite). Breakfast is standard for what you're expecting from the chain. No complaints.
I’m in Rapid City pretty frequently for work and I’ve stayed at quite a few hotels, this will now be my go to when I stay here. Great price, super clean modern rooms, comfy bed and it was very quiet all night. Directly off the interstate so it’s a great location but it’s still not noisy. Staff was very friendly when I was checking in. The room has a nice TV and a very soft blanket and the AC works very good. Room is a spacious, has a kitchenette and a full size fridge and there’s a truck stop within walking distance if you want to save some money and buy food to cook yourself. From my experience every hotel in Rapid City is either really expensive or really sketchy but this place is neither! Couldn’t recommend this place enough!!
Excellent 4 night stay at this location and other Best Westerns from Michigan to South Dakota. We were planning to stay at Hampton Inns, but after negative experience in Souix City, we found Best Western and stayed with them for entire vacation. Excellent service. Great breakfast (full). Used swimming pools and hot tubs, which were relaxing after a long day. The best part is location. Drove northwest to Devils Tower and Deadwood. Next day south to Rushmore, Custer, and Crazy Horse. Then west to the Blackhills. What a great place and want to say thank you to the staff who were excellent! Next trip will be Best Westerns. Great promos right now with double reward points.
Featuring an indoor pool with a waterslide, a hot tub and a restaurant on-site, this hotel is 44 km from Mount Rushmore National Memorial. There is also a casino and meeting and banquet facilities. Free WiFi, a flat-screen cable TV with premium channels and a coffee machine are included in every room at Grand Gateway Hotel. Each air-conditioned room also includes a private bathroom with a hairdryer. Guests can work out in the on-site fitness centre or take advantage of the fax and photocopying services in the business centre at Grand Gateway Hotel Rapid City. The reception desk is available 24-hours a day. Guests can enjoy a drink at Cheers Lounge and Casino, as well play a game of billiards, table tennis and air hockey at Grand Gateway Hotel. Conveniently located off Interstate 90, this hotel is 15 minutes’ drive from Ellsworth Air Force Base. Central Rapid City is 6 km away. Cats are not allowed. Only dogs 30lbs or less