I booked the room with a private pool. The pro's were a fantastic front desk person when we checked in. She was sweet and helpful, the pool was a perfect temperature, and the grounds are beautiful. Cons Room needs a remodel. It was old and needing some TLC. There were random wires out, old carpet, bedding that looked like it was 20 years old, parts of the room looked like they were just thrown together. They advertise fireplaces, but do not provide the required fire starter they mandate. You cannot even buy it in their store. I was told it is out of season so I could go to home depot and buy one. How can you advertise fireplaces but then not provide the required logs? The 'fully stocked” mini bar was 2 bottles of water. The pool made the whole stay. Everything else was below par for the cost.
From the location to the ease of access to the accommodations, everything about this extended stay was a cut above the rest, enough to make me leave a review to show my appreciation In fact, I’d like to show some special acknowledgements for the employees there. Housekeeping was timely, kind, efficient and respectful. The manager, Ms. Kim was thoroughly understanding and handled any questions I had alongside giving me some expert dinner advice in the area. As a final mention, Alechia was our front desk attendant and the smile she brought to my children’s faces was likely the most special part of it all. She was patient, calm and paid special attention to detail to ensure we were getting a good price and got a good price and a good room for the kids.
Reservations for my group room rate was easy. The reception was warm and helpful-- the staff and the coffee station in the lobby(which was really delicious coffee, by several peoples' standards). The hotel and rooms were not fancy, but attractive and very clean. The air-conditioner is very strong, maybe a bit much-- to keep the room cool but stop the blowing wind across the room, I had to block the vents with my sweaters. The shower products were in dispensers in the tub, which is cost-efficient (really, we don't need to take all those little shampoo bottles with us when we leave). They could use a small light in the bathroom, instead of all on so bright especially when just waking up. If you have TV accounts, you can use them on the room TV, otherwise it's the base channels. They could use a small light in the bathroom, instead of all on so bright especially when just waking up. I was disappointed that there was no housekeeping service. I always keep the rooms clean, but while on vacation, I like having my bed made and turned over. However, I wasn't 1st in the room, and my daughter said there was a note if we wanted service. I came with a wedding party , so I don't know if the continental breakfast is usually included, but it was excellent. All self-serve, but there is staff around for help. Only real negative, is that the digital keys had problems at initial use at most of the room doors. I felt every time I passed someone in the hall, I had to tell them they first need to go to reception to fully activate them. I did read somewhere that may need to be done sometimes.
Stayed here recently Friday-Sunday. I found it quite comfortable and importantly, very clean. The suites are meant for longer term stays where you might use the kitchenette but I didn't need it. I was on the 5th floor, with a view of the highway out the window, but wasn't bothered by road noise. Although I heard other guests as I walked down the hallway, the room was quiet (but I don't think the place was very full). The hotel is located at the end of road, not within walking distance of anything. There are plenty of places to buy food or other things you need, you'll just have to drive. (There is also the small convenience shop in the lobby.) The bed was comfortable and the thermostat worked fine. I'd stay here again if travelling through the area again.