The van der Valk Hotel has disappointed us (as a couple) very much. We stayed at the Welness suite Deluxe and that is really highly overprized. All the welnees (bathtube and steamcabin) are for single use only and also the only things that are available in the suite. If you then pay almost Euro 280,00 for one night. We feel we are ripped off ! The value for maney on this room is for us is terrible... also when you check-out and the lady that is helping you doesn't even asks you ”how was your stay” then I get the feeling that she already know what feedback is that she will get!
The room was very nice and bed was so comfortable! New and stylish bathroom. The dinner was amazing like drinks and wine assortment also. And after the night we had tasty breakfast. There is good Spa with 3 different types of sauna and swimming pool. We were very pleased!
I booked the Efteling package for 3 adults and it was the perfect choice. The hotel is walking distance from the stations and easy to find. Rooms are comfortable and clean - my daughter was delighted to find our bathroom had a bath (not all rooms do). Breakfast was included and consisted of a broad selection of items, and was very good. We ate dinner in the hotel the first evening, which was pleasant though the menu was limited. But there are several restaurants nearby, catering to a variety of tastes and budgets. After eating elsewhere on the second evening, we returned to the hotel and had a quiet drink in the bar. I don't know how busy the hotel gets at other times, but we had a quiet, relaxing stay and were very content with the whole experience. There was some noise from the street late at night but it didn't last long. All staff members were friendly and helpful.
We booked a triple room with a double bed and 1 single bed (option given). They called 24h up front and confirmed this on the phone. On arrival we had to pay the full amount up front for unknown reason. The room we got was just a double room and had only 1 double bed so our son had to sleep in between us. The double bed however was just made of 2 single beds moved together. The lightswitches and phone were installed between the two single beds so when moved together they are horribly placed in the middle of the double bed. Our son got the phone on his head twice during the night. When noted to the staff they replied: “we thought the child would be smaller so a double bed was enough”. They did not even offer to put up a bed. There were two of everything, not three. Note that every night there was loud music and people shouting until 4 am. The breakfast buffet was very limited and the provided pastry and bacon was black/burned. During our stay we noted a lot of mold in the bathroom which was never cleaned. At the end of our stay they offered to refund partially from the triple to a double but “they could not do that right now”. We have never heard from them since. They charged for three and delivered for two. Horrible experience.