Beautiful hotel with disappointing service and staff. We came in at 3 am from a long flight with our 2 year old with 2 weeks worth of luggage. The staff made us get our own Trolley and drag it upstairs. At breakfast the staff where no where to be found to assist and the freshly made eggs station sat ideal the whole time with burnt eggs only on display. When I asked for a little more late check out time than what I paid for, I was met with a harsh no. No smile nothing. Cold and brut. Come checkout time I asked for a trolley to get the bags down , they said they don’t have any. I asked for help to take my bags down because I had a baby and couldn’t do it alone. Again they said they can’t help. Not a 4 star hotel service or even a 2 star. Staff is disconnected and not friendly at all. I do not recommend it unless you speak Dutch or if your traveling with a family. Such a shame because the room is spacious and very quiet
The room was very nice and bed was so comfortable! New and stylish bathroom. The dinner was amazing like drinks and wine assortment also. And after the night we had tasty breakfast. There is good Spa with 3 different types of sauna and swimming pool. We were very pleased!
This is a nice clean property located in the heart of Tilburg. Getting around the city on foot from the hotel is simple. The staff at the hotel is warm and friendly, and are always ready to help. The rooms are clean and quiet - at least mine was as it was on the opposite side of the hotel from the street. The parking ramp isn't much to look at, but at least it's quiet. The breakfast was nice, with several hot and cold options. All in all, it was a nice hotel and offered good value.
We booked a triple room with a double bed and 1 single bed (option given). They called 24h up front and confirmed this on the phone. On arrival we had to pay the full amount up front for unknown reason. The room we got was just a double room and had only 1 double bed so our son had to sleep in between us. The double bed however was just made of 2 single beds moved together. The lightswitches and phone were installed between the two single beds so when moved together they are horribly placed in the middle of the double bed. Our son got the phone on his head twice during the night. When noted to the staff they replied: “we thought the child would be smaller so a double bed was enough”. They did not even offer to put up a bed. There were two of everything, not three. Note that every night there was loud music and people shouting until 4 am. The breakfast buffet was very limited and the provided pastry and bacon was black/burned. During our stay we noted a lot of mold in the bathroom which was never cleaned. At the end of our stay they offered to refund partially from the triple to a double but “they could not do that right now”. We have never heard from them since. They charged for three and delivered for two. Horrible experience.