On this journey the staff at The Grey Gull Hotel was very welcoming and for this reason the service provided was helpful. This room was small and grumbling and had all sorts of thing from what one needed for a comfortable one day stay after touring all the sites in the city. This was boosted by their friendly reception and also wardrobe most of which demonstrated that they wished to ensure that our stay with them was very comfortable, which it was, with little or no complaint.
We had already had a bad experience with the good will of the staff to reduce our stay booked 6 months in advance by 1 night , and we were curious to know if this bad feeling towards this hotel would continue.... The grounds were great and the outside impressive, but by entering the hotel we were disappointed by the general maintenance and our room was smelly, old fashioned and not worth the money. Every night ( after 10 pm till 11 pm) there was noise coming from the kitchen beneath and even after ringing the reception nothing was done. When returning from our journey the room was cleaned but the bathroom was still dirty. We had an issuy with the shower drainage as it was clogged but no repair..... You think we will return, never ever !! Avoid this hotel and don't be tempted to book there !! not worth the money
We arrived soaked after a lengthy bike ride and wanted to get into a warm bedroom as quickly as possible. There was no-one on reception and instead I had to wait rather too long for one of the overworked waiting-on staff to appear and check us in. The room was cold. There was no information at all so we weren’t able to get any heat with asking further. We were also advised to not even bother with the towel rail as none of them worked in the hotel. All far from ideal when you’re trying to dry out soaking clothes. The tap was very loose and worst of all there was a huge crack right across the seat of the toilet. Totally unhygienic. I mentioned it when we went down again and was thanked for telling them - but it clearly wasn’t going to be fixed for us. The room should stayed unused until it had been fixed. There was also only one, tiny shower gel and one tiny shampoo between the two of us. You get the picture. The food in the Seabed Restaurant was reasonable but was not a patch on the standard when we ate there last two years ago.