First time visit. Stayed for a visit to Wembley. Lovely hotel. Friendly staff. Great breakfast. If you are going to Wembley it is a short 10/15 mins walk to the station. Frequent trains then to Wembley which is about 15 mins away. Close to the shops/bars/eating places in Gerard’s Cross itself. Free electric car charging point for 4 EV’s was a massive bonus. Thanks and we will be back.
We have just stayed at the Crazy Bear for the last 2 nights. Firstly, the food was absolutely amazing. The English restaurant was lovely, however the Thai food was incredible. The only thing that let down the English restaurant was the service due to the poor waitress who was working on her own to wait on nearly a full restaurant. To pay £200 for 2 people with poor service isn’t acceptable. However the Thai has plenty of staff and the service was great. Well worth the money! The same then followed on our first morning while having breakfast. We were sat down for over 30 minutes before even being asked if we wanted a drink, let alone our order. Our tea finally came but without mugs, when we asked for those we then realised we didn’t have spoons. But again, I don’t blame the waitress because she was on her own serving a nearly full restaurant. We then had our Thai massage. We signed our consent forms and gave them back to the ladies in reception and they just walked off. We didn’t know whether we were waiting or whether we were meant to follow them as we didn’t know where we were going. Once the ladies got to the other end of the bar, one looked back and very rudely threw her arms in the air at us. There was no ‘hello’, ‘how are you?’ Etc. and when paying nearly £90 for a barely average massage, surely a hello can't go a miss. To stay at the Crazy Bear isn’t cheap, but when you’re getting great service you don’t mind paying the price. However I wouldn't say the service matched the price at all.
The hotel is first class. The room was superb, food was excellent, service was first rate and staff were very accommodating. We had the Alexandre suite overlooking the garden, it was excellent and would thoroughly recommend it. The food we had in the evening was fresh hot and faultless, breakfast was the same. We were made to feel very welcome, comfortable and looked after impeccably. I had read bad reviews, don't belive them. This was a first rate hotel., and wouldn't hesitate to return.