Staff were helpful and lovely , food was good , service was excellent, rooms need to be upgraded , stains on the wall , carpet ripped, toilet was very lose , every time you used it you felted like the tank was going to fall , nasty stains in the toliet bowl , tv on the wall was very small , the picture next to it was bigger,bedding and towels were clean
Pleasantly surprised. Rooms were spacious and clean. Check in and check out was a breeze. Hotel is located right next to the retail park. Breakfast buffet was very affordable with a great selection too.
The instruction on access to the hotel carpark could do with being highlighted at the time or soon after the booking because we had stopped in front of the hotel entrance at street level which is a bus lane and bus stop and we are a little worried right now for getting a bus lane ticket. The sign for the car parking arrangement is a small plaque next to the hotel entrance we can see from the car at the kerb side but we had already gone onto the bus lane.
Another slight moan is the bed being a little too soft and in these day and age it should be a king size bed….
However, we are happy with the helpfulness of the staff both at reception as well as during breakfast.