ค้นหาโรงแรมในSaint-Maur-des-Fosses

เราเข้าพักกับสามี 3 คืน เพื่อใกล้กับคนในครอบครัวที่อาศัยอยู่ในพื้นที่ได้มากที่สุด เราจองเป็น superior ตอนแรกแต่ได้ upgrade อีกครั้ง เพราะห้องพักแย่มากๆ สุดท้ายเราจ่ายไป 150€ต่อคืนสําหรับห้องที่มีหน้าต่างเสีย (เราปิดหน้าต่างห้องน้ําไม่ได้หลังเปิด) เราไม่มีน้ําร้อนให้ 2 วัน (เย็นและเช้าถัดไปและสุดท้าย) การตกแต่งน่าเกลียดและเก่ามาก สภาพแย่มากโดยรวม ไม่มีปลั๊กไม่มีเลย เราแม้กระทั่งไฟโต๊ะหัวเตียงอันนึงไม่เสียบเพราะไม่มีปลั๊ก เราถูกแม่บ้านปลุกจากเช้าวันแรกเพราะไม่มีแม้แต่ป้ายบอกคุณอยู่ในห้องของคุณ1 และเมื่อเราเช็คผมมันเราบ่นเรื่องน้ําร้อนและการตอบสนองของโรงแรมคือ “ไม่มีลูกค้าคนไหนบ่น”! อะไรคือความอับอายของการตอบสนอง สรุปเลยสรุป: - สภาพแย่ - ไม่มีมาตรการใดๆ เกี่ยวกับเรื่องทําความสะอาดเพิ่มเติมเนื่องจาก Covid - บริการแย่มาก - แพงเกินราคาสําหรับสิ่งที่เป็นไปไกล! - ที่นี่เป็นหลุมห่วยแตกและไม่สมกับ3ดาว อย่าจองไปที่อื่นหรือจองอพาร์ทเม้นท์ นี่ไม่สมควรต้อนรับแขก!

The hotel is so colorful ... the breakfast was acceptable and the rooms were clean. However, in the room you don't have cabinets to hang your cloths... comparing to price it's ok. The train/RER is fare from the hotel around 6 minutes by walk. The staff was helpful and polite. Surroundings nothing special to find. Clam area.

Patron de l’hôtel super accueillant, à l’écoute. Très bon de séjourner ici. J’ai effectué un voyage d’affaire mais je retournerai avec ma famille avec plaisir. Je vous conseille cet hôtel si voues voyagez à jointville le pont.

I have traveled a lot in my life but what I am about to tell you about this hotel I never thought I would experience in my life. In the third evening after I took a bath, I found near the towels and the hairdryer a piece of feces ( yes, feces, you read this right). Olive-sized, it was there, near the towels and the hairdryer, on the furniture under the sink. Can you imagine this?? It would be 🤢 to find it in the toilet, but on the furniture, it is unbelievable, unexcusable, unacceptable. This place shall be closed for good for sanitary issues, it represents a health hazard for guests. And when I called them to our room, they did not offer another one (but maybe it was not available), they only said that full cleaning service is available in the morning and just cleaned that place on the furniture where I found the feces and offered to change the towels. Next day, bathroom was still uncleaned, just the towels changed. And the room is overall really really dusty, if you put something fast on the floor, a lot of dust will raise, you can see it easily, everywhere. Seems like all they do in terms of cleaning is changing the towels and the bedsheets and of course, put a piece of feces somewhere for you. The rooms seems not dusted for months and when they come to clean during your stay they will not take the trash out, dust or wash the floors, nothing, absolutely nothing. Horrible place, I never thought I will live this experience.

I am an Accor member and I travel frequently with this chain. However, I must point out that this is the first time I encountered this horrible experience. Whilst checking in and entering the room assigned to us, we encountered several issues in the room. The first one which was eye catching was a big hole by the bedside table. The second issue encountered was when making the third bed on the top, as that has to be done by yourself and it is not done by the room attendants. Having to make the bed was not an issue, but finding other people’s crap when making it was a big no no. There was chewing gum in the corner, tissue paper and also a clothes tag. The third issue was the pillow being so dirty that from white it had a yellowish color. Nevertheless, the pillow case had a big round stain which was impossible not to miss. When this was mentioned to the receptionist, we where advised that considering there is no more available rooms we where not able to be moved into another, but it will be passed on to the management team and they shall get back to me. The pillow was not replaceable as there was no spare ones, however I got another “clean” pillow case in which i placed on top of the stained one. At least i don't get the yellow pillow on my face. With the hole on the wall, the receptionist covered the hole for the time being with a piece of A4 paper and tape so it was not visible but still there. It was not his fault and he really helped us as much as he could bless him. He also advised us to send an email regards to our complaint and some compensation shall be given to us. After all those incidents, we decided to have a shower. When having a shower, the door does not close properly and the drain is blocked having on overflow of water all over the room. When reporting this to the receptionist the next day, We were advised that there is no maintanance on duty who is able to sort it out and they are aware about this issue as other guests have complained about this. We where offered that day to pack and leave the luggages at the reception for a room move, however i was not comfortable in doing so and i didn't want to waste a day moving as it was already late morning. I did ask for some compensation, thus I was informed that when the manager comes on Monday i am free to come to speak with her. Monday came, and I waited for the manager until 11.00 am. Once I finally got hold of the manager, I was advised that she has no idea about this issue but she will read the email which I told her about and get back to me. Please note we where leaving the next day so I wanted it to be tackled before I check out. The funniest thing was that the manager was speaking in french with the receptionist who was translating to me in english. Anyway, after all this hassle, I got a reply back that I shall be refunded some compensation for this inconvenience which I accepted. I gave them all my credit card details last Monday and I still did not get the refund I was promised.

โรงแรมส่วนตัวที่ดีมาก ไม่ไกลจากร้านค้า สถานีรถไฟใต้ดิน สถานีขนส่ง และสถานีทางหลวง

Don't book this hotel. They don't honor their reservations. I showed up today with my very pregnant wife and was told that they could not find the reservation I made on their own website. I made the reservation months ago and even showed them the email they sent me that says ”Your reservation is confirmed” at the top. They told me that somehow my reservation did not make it into their system, they were completely booked, and they could not give us a room. I was supposed to stay here for a week. Now I am rushing to find another hotel and paying twice as much for it being last minute, all because of their incompetence. Beware of giving this hotel any of your money or this could be you too.

พนักงานต้อนรับและฟังคุณ โรงแรมสะอาดและน่าอยู่มาก คุณจะได้พบกับร้านอาหาร โบว์ลิ่ง และสระว่ายน้ําโอลิมปิกที่มีสระว่ายน้ําในร่มและกลางแจ้งในบริเวณใกล้เคียง โรงแรมมีที่จอดรถแบบปิด อาหารเช้ามีครบและเต็มใจ ในทางเดียวกันคุณสามารถเดินเล่นที่สวยงามตามแนวแม่น้ํามาร์น

ห้องพักสะอาดมากและเตียงอยู่ใกล้มาก ฉันดีมากในเวลากลางคืน เป็นสิ่งที่ดีจริงๆคือมีประตูคู่ระหว่างห้องกับทางเดินเพื่อให้ความเงียบสูงสุด