Excellent location to catch the regular local bus into the city of Colmar. Hotel very modern & clean. However, we had not been aware that our evening meals would be buffet style. Good selection on the cold buffet for starters; desserts OK too. But the main course was sadly lacking! First night the choice was braised beef cheek or over baked fish plus vegetables/spaetzle/boiled potatoes. Second night was tough meatballs or over baked fish plus vegetables/pasta/boiled potatoes. Both meals were almost inedible & we should have gone for a burger next door!!
The rooms were comfortable and comfy. Good beds and bathrooms. Helpful and friendly reception. Sparkling clean. Perfect location. Unfortunately, the lady in the restaurant was unfriendly and always made us feel uncomfortable and unwelcome. A couple of examples: She wouldn't let us in for breakfast because she couldn't find a reservation. This was resolved after the front desk got involved. Another day, we had ordered breakfast for 10 people and were told we couldn't arrive until 10:45. The same lady refused to serve it when we arrived. She started removing the food and wouldn't even make coffee. She looked annoyed and responded negatively to all requests. It was a disappointing experience. I hope the administration will improve this part to maintain a good experience for everyone.
Loved our stay. The room is clean and comfortable. Missing some basic items like tissues and hair conditioner but it didn’t bother me. The breakfast is excellent value for money and delicious. I looked forward to it every morning. Ideal location. Friendly helpful front desk staff. Nice lobby area to relax.
First impression is the delightful exterior and the location close by Little Venice. The interior is charming and we found ourselves in a separate building across an alley with a view over the waterway. Our room was large and unusually we had a basin each in the bathroom. Minor irritation that we had to re-enter our user name etc every time we used the WiFi. Final comment is that the staff were very helpful and I should mention Charley who was always ready to help with a bag or organise a cup of tea.