Based on experiences of other 4* hotels on Mallorca, my expectations were higher than what was actually delivered. The room was on the small side but was very clean & comfortable with a superb sea view. Wifi in the room was excellent. The balcony could have done with a small parasol to provide some shade. The sun was on the balcony for most of the day so it did get very hot, even in October. There was no information in the room explaining the hotel facilities, not even the meal times. Food wise, the buffet restaurant was acceptable. The food was nice, well prepared and presented, but choices were not abundant. Mushrooms were available at breakfast only 2 days during our week's stay. It was difficult to find a table at times. There were plenty of unoccupied tables but they all had ”Reserved” signs on them. They were never occupied whilst we were in the restaurant, so who knows? I found the food prices in the pool bar on the expensive side. It was also disappointing that there was no information about trips, places to visit etc readily available at reception. The reception staff were helpful but it would be nice to be able to see this type of information all together in a folder at reception. Overall, our stay was OK but didn’t meet our expectations.
My parents (70s), sister and our daughters (7,9) found this traditional family run hotel to be very friendly and perfect for our 4 night stay. Nothing was too much trouble, My dad asked to borrow a kettle and a corkscrew, both loaned with smiles. The staff are professional and courteous. Yes it's slightly dated but we enjoyed our stay more than a previous stay in a shiny, modern, rather impersonal hotel. The location is perfect, the breakfast traditional and plentiful. Our rooms suited us. My parents had a balcony looking over the square at the front of the hotel. We had a huge suite with plenty of space, no balcony but with 2 young children, we didn't miss it as we couldn't sit still for too long!!! The communal areas are homely, there are bikes to hire and a pool table. There was some noise overnight, from others moving around I think but earplugs sorted that, plus tiredness from swimming in the sea! I would stay here again.
Just returned from a five night stay in Alua Leo. We arrived at about 10pm. A cold salad type meal was waiting for us in the dining room as we had missed our main meal. This was appreciated. Reception staff were always helpful and courteous. We travelled with EasyJet Holidays and their system allowed us to choose a room upgrade. We were in room 150. The room was very clean (all parts of the hotel were very clean) and was an adequate size. Storage was limited. We had a huge terrace which had two sun beds, parasol and two ordinary chairs plus a small table. This was a great asset to the room. Beds were super comfy! There was a coffee machine but I’d suggest you bring your own coffee pods etc. Kettles can be hired from reception. As others have said, the room safe cost 3 euro a day. I thought this was a bit steep! There was a small fridge. We opted for half board. Food was very good. Dining room staff worked efficiently to clear tables etc. They were all cheerful and helpful. Pool area was well maintained. Plenty of Sun loungers and parasols - certainly for May time. The water in the pool was VERY COLD! Life guard on duty from 10AM. Pool towels can be hired for 10 euro deposit. At the time of our stay (20th-25th May) there were no daytime activities on offer. I’m not sure if this is a hotel that offers kids activities in the high season. There is not a gym. Location is excellent. Just about 10 mins from the airport. 2 mins to the sea. Long prom. Very safe for walking, jogging or cycling. A number 25 bus takes you into Palma in about 15 minutes. This can be caught across the road from the hotel. Beautiful sandy beach. Check out is at 12 noon and luggage can be stored. We had a lovely, restful holiday and if we return to Palma we would not hesitate to stay at Alua Leo again.
I agree with others’ comments about the cleanliness and friendliness (and lovely smiles) of all staff at the unpretentious Tent Capi Playa, the lukewarm buffet dishes, and the lack of bedroom fridge and tea/coffee making facility………… but there is a safe and hairdryer…… and hot and cold drinks machines in the foyer available 24/7. I loved the concept of a brunch service, available from 08.30 till 01.30; you can visit as often as you like and eat as much as you like. They even put out pizza slices later in the session. I couldn’t find an English-language TV channel………. seems to require the hotel to connect to a cable service?........ though there are loads of Spanish, French and German channels. The pool is quite small (no-one used it during my March visit) and there are sun loungers, bean bags, ‘normal’ tables and chairs….. and even a couple of hammocks! Sadly, they play awful and loud “music” over the outdoor loudspeaker system……… and, then, there’s those folk who cannot go on holiday without using their mobile phones incessantly! There are loads of restaurants and bars within easy walking distance and the local bendy bus (mostly green and white) stop is just under 2 blocks away from the hotel. There are 2 services – the A2 goes to the airport (cost €5pp) and the No 25 goes to Palma in one direction and s’Arenal in the other (cost €2pp for any length of a single journey). If you’re coming to the hotel catch the bus labelled No A2 at the airport or “25 s’Arenal” from Palma and watch the onboard info screen for “Proxima parada (next stop) Balneari 9” and press one of the red stop buttons to alert the driver. The hotel is just around 200 yards back. Pay the driver with cash as you board (but don’t use a higher than €10 note), take your change and ticket. If you’re going to/from the airport, the journey time is about 25 minutes and runs at 45 minute intervals. If you’re going to Palma the bus is labelled “Catedral – Palma Express”. There’s a bus every 10 to 12 minutes or so and it takes around 35 minutes to the cathedral or about a further 10 minutes to “Proxima parada Placa d’Espanya” where the main island modern train and bus station (Estacio Intermodal) and historic Soller train station are both just across the busy road from the bus stop (“H”). Beware, though, the Palma bus could be hugely overcrowded, or full, especially at ‘rush’ hour heading for Palma…… and that was in March. Several times it was so full that it didn’t even stop though once or twice there was a second bus right behind. The historic train station is accessed through a café over the road to the left of the two low white buildings. You’ll probably need to buy a ticket in advance (online, one week beforehand) and I recommend you add the tram down to Port de Soller. I paid €39 for the combined round trip. The modern railway station is down the escalator to the left of the left-hand low white building to level -1 and the regional bus station (red/white/yellow busses) is via an
First time in rui hotel 10/10 I’m a food 🥘 critic and I couldn’t find anything negative about this place /started with reception so friendly and welcoming / the hotel modern and very clean 🧽 the food and service was amazing sharp service and friendly,must say I’ve stayed in many hotels this place was superberb they nailed it the food was hot !!! Which is very important and a great variety of top food !! Everything you could want catered for everyone.ps the cakes were to die for so moist carrot cake ,brownies oh so lovely stayed at so many hotels and the food is bland ; but the Rui hotel food 🥘 definitely the best you will not be disappointed.and honestly say the the staff went out of there way to make your stay the good 10/10;I’ve never given this rating so you can see for yourself great value for money 💰