This was the worst hotel I’ve ever stayed in. I booked for two nights but regretted it immediately. After just one night, I started searching for another hotel because every other option looked better. The host, Osama, was incredibly rude, arguing with me at 5 a.m. after I’d traveled for 11 hours. He even made inappropriate comments, which made my stay even more uncomfortable. The room was tiny, with a rock-hard bed and ceiling lights that stayed on all night. The shower barely drained and the water pressure was awful. The “Mountain View” was a joke—just a tiny window with nothing to see. I had to ask for towels, toilet paper, and a bottle of water; after traveling for 11 hours, this shouldn’t be expected. The rooftop view? Completely ruined by garbage, infront of the pyramids. The garbage is not in Pyramids area, but just next to hotel. The hotel is garbage and thats why its there! The view from other hotels is much better and you won't see any garbage! Save yourself the trouble—don’t stay here!
We traveled to this place with our infant with the only expectation of getting a pyramids view and considering the heat, flexibility to be very close to the pyramids at Giza. The location is one of the best in the vicinity, and gives a direct view of the Sphinx. We were welcomed by warm staff (Duniya) and greeted to the terrace wherein the pyramids and the sphinx were lit at night. It was a dusty evening, but the overall atmosphere was great. The incident that has set this stay apart from the others was a personal episode. The next day we chose to visit the major locations of Cairo side like the NMEC and Khan-al-Khalili, and some shopping. En route, my wife lost her phone and we were extremely stressed out in the evening, with all her contacts and memories on the phone. This is the instance when the hospitality of the hotel came into picture. Nearly everyone on the reception staff was aware of the situation, and they started going out of their way to help her. Be it calling the taxi at night and asking (more like instructing) to do whatever it takes to find the phone, to go at each and every place in Cairo and Giza we had been. Language is a constraint, and at each and every instant we wanted a person of trust to translate Arabic to English for us, and in addition, to provide guidance. Ashour at the reception constantly kept calling on my phone to ask updates. They even arranged for a late breakfast for us. To cut the story, we did FIND the phone and there was a happy story in the end. I have to place emphasis on the fact, that Cairo and Egypt functions on a different set of principles that involves a lot of over selling. If we can separate that emotion, and trust on such people who are really willing to help (they still might want to sell you a package ;)), sets the experience apart. They even treated our young kid with a friendship band. The restaurant food quality could be improved, but please remember, first and foremost its a tourist place with a very high footfall. I would like to visit Cairo again, and without a beat stay at this place. Thanks Duniya and Ashour for us to make our stay a very memorable one.
Here’s a more enthusiastic version: The hotel was absolutely fantastic if you're looking for something simple yet charming! They offered free WiFi and delicious breakfasts. I was so surprised when they went out of their way to liaise with my dad to arrange a birthday cake for me—such a sweet gesture! The staff were incredibly friendly and attentive, always checking in to make sure we were happy. And if you want to stay close to the Giza Pyramids and enjoy a breathtaking view while having breakfast, this is the perfect spot! Huge thanks to everyone for making our stay so memorable, especially Mustafa, the big boss, who ensured everything ran smoothly. We miss you all already! Highly recommended to anyone visiting—this hotel is a gem! Big hugs to everyone 🙏🙏🙏