لقد كان لدي حجز ل ٥ ايام استخدمت ٣ أيام ولظرف طاري غادرت واهديت اليومين الباقيه لأحد أصحابي وبلغت الإستقبال بذلك وأخذت موافقتهم وحضر صاحبي وبلغ بأنه لامانع لكن فوجئت بعد ساعتين من مغادرتي ب رفضهم إسكان صديقي
ولم استرد المبلغ فماهو الحل
علما بأن موظفات الإستقبال إسراء ونور كانو لطفاء وخدومين
Located in Alexandria, a 3-minute walk from San Stifanu Beach, XU San Stefano Hotel Alexandria has accommodations with an outdoor swimming pool, private parking, a private beach area and a restaurant. This 5-star hotel offers room service, a 24-hour front desk and free WiFi. Guests can enjoy sea views.
The hotel will provide guests with air-conditioned rooms offering a closet, an electric tea pot, a minibar, a safety deposit box, a flat-screen TV, a terrace and a private bathroom with a shower.
Guests at XU San Stefano Hotel Alexandria can enjoy a buffet breakfast.
Glime Beach is a 14-minute walk from the accommodation, while Abu Haif Beach is 0.7 miles from the property. Borg El Arab International Airport is 35 miles away.
ผผู้เข้าพักجمييل الفندق و هادئ و الحمدلله كل النزلاء اللي شفتهم كانو محترمين بلباسهم و ادبهم و الفندق ايضا كان جميل ونظيف و رائع وافطارهم متنوع وجميل ايضا
ผผู้เข้าพักThe room photograph and description (1st floor 28 square metres) did not match the actual room allocated (4th floor. 18 square metre).. This is illegal in many countries, but apparently not for this hotel. The duty manager of the day was prepared to allocate a better room, but only at an extra charge. I was not happy with this so did not pay extra.
Breakfast was pleasant. Lovely view. Attentive waiting staff.
Location excellent.
The windows of the hotel ground floor facing the sea were disgraceful. Peeling paint Abandoned empty decorating containers, food waste. Lazy maintainance and lack of pride. Clearly nobody is checking or following up.
This could be a great hotel, but is a
now a reminder of indifference and apathy.
The check out manager was more helpful and offered an upgrade should I visit again. However both parties know that is unlikely. I filled in the hotel questionnaire recording these issues. I hope it gets to the right person.
The attached photograph shows the much nicer room and embellished description in the advert.
Clearly all photos and measurements need to be updated so they actually match the rooms that are being sold. Since I expressed my concerns on 20 march 2023, there has been no update.