We have been going to the grand lodge for years. We have always had excellent service. This time we could see the lack of staff on premises. Upon arrival we found out one of the elevator was broken and when we asked when it would be repaired they had no clue and we were travelling with a handicap person. During our stay the second elevator broke and we were forced to use the stairs. There were no life guards and the beach restaurant was closed. The power went out due to a storm and there was no hot water the next morning. One of the rooms we rented the ac was frozen when we arrrived and didnt work they had to change our room whcih were adjoining. In another of our rooms the microwave broke they did come and ifx it but the screen on the balcony was broken when we arrived and it remained unrepaired allowing flies to.coem in. In general the staff we did encounter were pleasant. It is evident that management and ownership have changed and as they try to renovate it is understandable that there will be issues however in all our years we never encountered so many issues in one visit.
Nice hotel in Saint Jovite. While there was a large reception/party in the main hall/room on the 1st floor, in the 2nd floor room that we stayed at we couldn't hear it. The small pool was good and the small sauna was a nice as well. The room was a good sized and you could stay 4 people in it. The room had a good sized sofabed as well. Hotel is located about 10 min drive from the Tremblant resort. Less than 5 min drive to Saint Jovite and about the same walking. Has free parking. It may have been the weekend we stayed, but found the price about the same as Tremblant resort, which is surprising given that it is 10 min drive away!
Another trip on the P'tit Train du Nord with a stop in St. Jovite. Martin and his Team took great care of us with a delicious dinner and a great breakfast to send us off on our way. Everything is predictable and professionally done.
We enjoyed our 5 night stay here. Comfortable room with a fully equipped kitchen, where we cooked meals from scratch on several of the days. Bed was comfortable, and housekeeping staff were great, as all minor concerns addressed quickly either by front desk or housekeeping. We loved how close we were to the slopes, not quite ski in and out but like 50m from the lifts. Proper locked ski storage was a huge plus. The beautiful outdoor hot tub was the perfect temperature, and the dry sauna was awesome as well, we utilized both pretty much on all days after our ski adventures. Breakfast every morning was the standard eggs, sausage, hash for the hot portion and cereals, yogurt, fruit for the cold - we enjoyed it because it tasted fresh to us on at least 4 out of the 5 days. Little details like crushed walnuts and raisins for the cereals and the availability of hot oats was really nice. One day we were scrambling and arrived just as the stations were closing so no surprise there that breakfast was not as good. Indoor parking was available on site. Special shout out to the professional staff at the front desk, one lady seemed to be there all day and night on all five days haha so it appeared, and she was always willing to help. Tip: if anybody in the party has mobility issues be sure to request a room on one level. We will return on our next trip to Mount Tremblant.