ค้นหาโรงแรมในปอซูสดีกาลดาส

Há muitos anos frequentamos este hotel, é um lugar onde verdadeiramente nos sentimos em casa. Os monitores já nos conhecem e nossos filhos se divertem desde o momento do check-in e se entristecem na hora da despedida, de tão boa a experiência de estar por lá. Quase sempre sou atendida pela Flávia, no ato da reserva, a qual não mede esforços para que sejamos tratados com prioridade por frequentar lá por tantos anos. Acontece que nas últimas vezes nos deparamos com uma nova gestão que vem promovendo reajustes desproporcionais à realidade do serviço ou da estadia oferecidos. A comida é excelente, os funcionários da recepção, governança, restaurante, bar, atividades radicais, todos já são nossos amigos e nos tratam com muita excelência. Mas nada justifica, por exemplo, cobrar em novembro/23 o valor de R$75,00 a refeição, em abril/24, R$100,00 e agora em agosto, ao consultar, a mesma refeição está sendo cobrada no valor de R$180,00 por pessoa. A justificativa é que agora há a cerveja inclusa, mas mesmo em abril, que já era, não foi tão abusivo quanto esse valor cobrado agora. Da última vez já deixamos registrados que alguns equipamentos estavam em péssimo estado de conservação, como por exemplo, cadeiras e guardassóis na beira da piscina. O serviço de limpeza nessa área também fica a desejar, alguns hóspedes deixam latas ou garrafas num dia e no outro, as mesmas estão no mesmo local. A sauna esteve quebrada na nossa estadia, não pudemos utilizar nenhum dia de quinta a domingo, quando estivemos hospedados. Tentei mandar e-mail à gerência para comunicar tudo isso, mas não obtive retorno. Talvez fosse o caso de dar um pouco mais de atenção a alguém que tem priorizado tanto este hotel há tantos anos. Até as bandas que lá se apresentam já nos conhecem e fazemos questão de prestigiá-los. Pretendemos voltar em outras ocasiões, mas gostaríamos de pedir um pouco mais de coerência nos valores cobrados para evitar perderem hóspedes, principalmente os mais antigos como nós.

Do NOT stay at this hotel. This is the worst hotel I’ve ever stayed at. After a 20hr+ trip (solo with a baby) I got to the hotel and was advised they do NOT have anyone to assist to take the luggage to the rooms and the guests have to do that by themselves. (Even having a baby in my arms). Then I was given a room on the third floor (last room of the 3rd floor) to take baby, luggages and stroller. The ELEVATOR DOES NOT go to the third floor. You have to take the service elevator to the second floor and switch to the main elevator down the hallway to take the next elevator to the third floor. Also, the elevators are so small you CANNOT fit two standard size luggages plus 2 people inside (and the elevators are stuck in the 50s and probably gonna stop working at any moment). Once you figure it out on your own how to get to your room (because at any point anyone offer to show you around the hotel or any help) you get disappointed once again with the oldest rooms you will ever see. Also, this hotel is not carriage or disabled accessible at all there are NO RAMPS anywhere so going to breakfast or the lobby you have to figure it out how to go down 4-5 flights of stairs with stroller/ wheelchair. (Also no help ever offered)… if you need to wash the bottles for baby.. you will be told find the nearest sink or do it inside the bathroom sink in your bedroom !!!! Yep, I was told that. The hotel DOES NOT have lunch/dinner you have to call the lobby in advance and pay a ridiculous amount of money for the nastiest food you will ever see that will end up in the garbage (really can’t be eaten. (And it takes about 40mins to be delivered to the room because the hotel orders it for the cheapest restaurant in town and probably makes some money on top of the real price). Now if you have kids, beware this is the most ridiculous place on earth. There is a tiny section of toys for kids in the kiddie friendly area. However, the gates to the pools are wide open tied with metal hooks so the kids can run straight to the pool, the outlets are not covered and the kids can just put their tiny fingers straight in them (and they are all over the room at the kids heights). Also, the platform for the bouncy house is loose and almost turned over with my daughter and other kids. The room service is despicable and left a plate of food in my room for two days and did not exchange my towels for days as well. I also asked to borrow a vacuum (to vacuum seal a bag for storage of stuff in my luggage) and was told the hotel doesn’t have a vacuum! I spent two days in the hospital with my baby as soon as I arrived in the hotel and not only I wasn’t offered any help the manager told my family members that came to visit the baby that they could only stay for a max of 10mins otherwise I would have to pay a fee of 20$ (which I had no choice but to do it for one guest). This hotel is beyond ridiculous, has horrible service, plenty of violations and should not be opened for service! Please STAY AWAY

โรงแรมสะอาดและเป็นระเบียบมาก พนักงานเป็นกันเองและมีการศึกษามาก ทีมงานโดยทั่วไปขอมาก และผู้คนทํางานด้วยเจตนาที่ดี อาหารเช้าเหนื่อยมากมีอาหารและเครื่องดื่มหลากหลาย จุดลบอย่างเดียวในความคิดของฉันคือที่จอดรถที่จ่ายส่วนแบ่ง ซึ่งถูกเรียกเก็บเงิน 40 ดอลลาร์ต่อวันของรถที่จอด ฉันพบว่าราคาแพงมากเพราะแม้ในโรงแรมที่ไม่มีที่จอดรถของตัวเองพวกเขามีความร่วมมือกับเครือข่ายที่จอดรถบางแห่งซึ่งทําให้ต้นทุนที่ถูกกว่าต่อลูกค้า

โรงแรมยอดเยี่ยม เดินทางสะดวก! ถัดจากทุกสิ่ง อาหารเช้า muiiiiiiiii อร่อย มีหลากหลาย ผลไม้ เค้ก ขนมปัง เกลือและหวาน เยลลี่ครัวเรือน ฯลฯ ... ร่วมมือที่ระมัดระวังและมีประสิทธิภาพทุกคน! สะอาดทุกอย่าง ที่พัก ห้องน้ํา! โรงแรมเก่าแต่ได้รับการอนุรักษ์ไว้เป็นอย่างดีทํางานได้ดี! การบํารุงรักษาในวันนั้น! มีแต่ไม่มีโรงรถแต่มีที่จอดรถใกล้ๆ ถนนเงียบ เราทิ้งรถไว้ที่ถนน! เราเดินทางไปทํางาน เราใช้เวลาแค่คืนเดียว! คุณมีบาร์ที่ดีมากในบริเวณใกล้เคียง! ที่จะเดิน! ฉันแนะนํา!

Tive recentemente o prazer de ficar no Minas Garden em Poços de Caldas/MG e foi uma experiência inesquecível. Desde o momento em que cheguei, o pessoal esforçou-se ao máximo para garantir o meu conforto e satisfação. As acomodações excelentes, aliadas a um serviço excecional e com muito carinho, tornaram a minha estadia verdadeiramente memorável. Eu e meu esposo fomos passar o dia dos Namorados e chegando em nosso quarto estava totalmente decorado com nossas fotos, bombons, velas e muito mais. Essa atenção e carinho devemos ao Gerente/amigo Daniel Machiesi. Não posso deixar de expressar todo meu agradecimento e carinho a todos colaboradores, sempre muito atenciosos e dispostos a ajudar. Simpatia e alegria é constante em todos os momentos. A localização privilegiada do hotel faz com que explorar a cidade seja muito fácil, e mal posso esperar para voltar ao Minas Garden e reencontrar à todos. Em julho estaremos de volta, para aproveitar essa Cidade e hotel Maravilhoso. Altamente recomendado!”