If I could give a rating of zero I would! I've stayed in budget accommodation before but this was more like a dirty jail cell. Dirty hallways, the floor in our room felt like it hadn't been vacuumed or mopped for weeks. Tiny moulded plastic shower room that looked like it had been ripped straight out of an old caravan (you couldn't even call it a bathroom!) with a toilet and shower with no shower curtain so water went everywhere as soon as the shower was turned on! The sink to wash your hands was on the other side of the room. The pillows were yellow and brown under the pillowcases so we used our own beach towels as pillows. Our little boy had to sleep in our bed as there was a suspect looking brown stain on the sheets on the bunk above our bed. Oh and to top it off, there were no bath towels as they had 'ran out'! Needless to say we were up super early after our 1 night stay to get out of there. The poor girl on reception the night of our stay looked like she was ready to burst into tears after dealing with several irate holiday makers when I went to ask about the towel situation. Definitely won't be staying here again and will be telling others not to either.
Everything clean and high quality. Very professional operation. Great for groups with a wonderful catering size kitchen fully equipped. Good quiet location just a short drive from everything in Newcastle. Cleaners very particular about everything.