Big open plan apartment with king size comfortable bed and bonus pillow menu so if the pillows supplied didn’t suit I could change them. Room was very clean and spacious and the balcony provided a view of the city and Castle Hill beyond. The staff were very welcoming and greeted me each day with a smile and quick chat to check everything was ok. The apartment was well equiped with everything you could need to cook meals. That said, there were many great restaurants within a few 100 metres of the apartments. My apartment was 462 and I’d definitely stay here again with only a short stroll across the Victoria Bridge into the city.
Booked in on Friday 5/5/23 for a nights stay .. given card to open door, after several attempts & door not opening husband went to reception and was given another keycard.. opened door and walked in and within a few minutes realised room already occupied by someone rose.. they weren’t in room.. thankgod! Husband went to reception while I waited with bags.. given another room on Different floor away from the friends we’re were holidaying with.. after shower I was feeling quite anxious about being in someone else’s room so decided to go to reception to lodge a complaint .. was basically ignored and receptionist actually shrugged her shoulders. I told her I would be complaining to management and again she looked through me and just sort of shrugged again.. at no point did she apologise .. a sorry might have gone a long way?? I left there feeling I’d done something wrong.. I wouldn’t stay there ever again
The suite is very clean and probably new. Staffs are very friendly and helpful. I love the free breakfast being served by Levanti that provides simple breakfast and good coffee. The only downside is that there’s no elevator so if you are carrying large luggage, there’s going to be a bit of climb to your room.
We stayed 12 nights in a 2 bedroom unit. The unit was functional and clean, although the carpets needed shampooing or replacing - made obvious by the black on our bare feet. The beds were comfortable, the kitchen had sufficient supplies to support basic cooking. We booked directly which meant we had basic service in the room including trash pickup, midstay linen change, dish, dishwasher and laundry detergent, as well as tea and coffee. The staff were all polite, pleasant and willing to help. There are restaurants close by and a grocery store within walking distance. We walked to the harbour, ferry, and the Strand; however, those with less mobility or less time would need to take advantage of the plentiful scooters or have a vehicle. Most of the units require walking up one or 2 flights of stairs. We stayed on a 3rd floor unit which I appreciated as it meant no noise from above.
Think twice before booking this hotel. The room I stayed in felt dated and despite arriving in summer no fan or airconditioner had been turned on for me. Reception doesn't open until 9am and closes at 5pm. Outside of these hours you need to complete an online form and wait for confirmation which only comes an hour or so before arrival (I had to ring to confirm arrangements as I was concerned that I wouldn't be able to check in). Another online form is required to be completed if check out is needed before 9am. Prior to my stay I enquired about the gym and was told the treadmill was broken. I went to use the gym to discover it wasn't accessible until 9am despite the compendium indicating gym opened from 7am-7pm (even these hours aren't convenient for business travellers). When attempting to leave my floor the lift was held up for quite awhile by trades people arriving and holding it to stack materials, they indicated on the way up they'd be holding it for another 10 minutes before it would return!
The staff at Rambutan are very friendly and helpful. I felt very welcome. The rooftop, poolside restaurant is fantastic with its excellent and varied selection of dishes and is so popular with the public that I found it necessary to book my favourite table on the balcony looking over the town. The wonderful staff members speak many languages. Flying up solo from the Victorian winter I was dismayed to find myself in a cramped room, looking onto a blank wall, so dark I needed the light on. I had probably ticked 'accessible' which meant all the rooms reached by the lift which all face the blank wall around the pool. I expressed my disappointment to reception and was immediately and gratefully moved to a room, up a flight of stairs but looking down onto the pool and restaurant, as pictured. The rooms are small, filled up with enormous beds so that there is no way to unpack a suitcase. I needed a comfy chair. Rambutan is well within walking distance of the passenger ferry, The Strand, Anzac Park, and the centre of the city, surrounded by restaurants, and just 2 blocks from all the shops.