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We stayed at the hotel as a last minute booking because the premier inn was full, it was cheap and the reviews were ok. We rang up before to make sure we had a bath in our room and the gentleman dealing with us ‘Tariq’ was really accommodating and sorted that for us, going to the trouble of moving us rooms at no extra cost. We arrived at the ATZ&H hotel (terrible name for a hotel) just before 3pm, we weren’t expecting much after reading previous reviews, needless to say that we were still a bit surprised….. Small carpark which held a max of 4 cars, we have taken photos of the surroundings as it was like a fly tipping place! The road is littered with run down buildings too. We entered the nice entrance to the hotel and was greeted by Tariq who is a nice gentleman, he showed us to our room (room 12) on the 3rd floor. Once in the room we were quiet surprised how run down and in need of a refurb it was. Cleanliness:- bedding clean, the room had spiderwebs on the wall, hairs in the bath, walls with some kind of bodily fluid smeared on it! Amenities:- two waters provided, shower gel in the bathroom and a bar of soap, coffee and tea with biscuits. Room appearance:- dents in the wall, light fittings without a light on it just a wire with tape on it! Sky lights with damaged covers. Bathroom:- dirty bath, no hot water in the morning. Fittings on the wall without rail. Holes in the wall around taps not filled in. Grouting which was dirty and tiles not clean. Cheap and cheerful but the management really needs to think about the housekeeping and a lick of paint wouldn’t hurt, we won’t be staying there again.

Arrived to find windows boarded up and no one at property. My partner booked this hotel back in Nov 2022 we were attending a concert nearby lucky enough another hotel nearby had rooms available. Now fighting to get a refund from ********** whatever you do avoid booking this as it’s not a hotel anymore.

08/04/23 DO NOT BOOK THIS HOTEL. The hotel has changed ownership. They are still using sites such as ********** and *********** to take bookings. Apparently the money is going to the old owners. When you arrive they force you to pay again in cash and tell you to try to get your money back from the sites. The sites will not give you a refund. No cash points near by in a very dodgy area. Again DO NOT BOOK!

Absolutely appalling We arrived only to find the hotel had been taken over 7 days previous We had booked via *********** and money had been taken 3 days prior to our stay On arrival the new owners wanted us to pay cash again Even though we had paid in full We had no choice but to pay and are now trying to get a refund from *********** There were no other hotels in the vicinity and we had come to a concert This hotel has nothing to do with *********** even though it is still on their website The room was large but dark only skylight windows and far too many cables in plugs ( overload ) Bed was so low and very uncomfortable No coffee or towels had to go to reception and request On returning back in the evening we hadn't noticed there was no milk either so went to reception and they had none. I would not recommend anyone stays here It's is awful and I do not normally write negative reviews