We arrived at the hotel and received a wonderfully warm welcome from Mr. Allen Fung. He even added me on WeChat for easy communication, which was a thoughtful touch. Unfortunately, when I entered the room, the light tube flickered in an unsettling way. Mr. Fung immediately sought out a technician to resolve the issue, but unfortunately, they were unable to fix it. In a gesture of genuine concern, he upgraded our room, which we truly appreciated.
What stood out to me even more was how Mr. Fung personally helped us move our luggage to the new room. He consistently checked in on us throughout our stay until we checked out, making sure we were comfortable. This level of attentiveness and care made our experience memorable, and I can honestly say it was one of the best hotel services I've encountered during my travels. Thank you, Mr. Fung, for your exceptional hospitality!
แปล
คำตอบจากที่พัก: Dear Valued Guest,Thank you for sharing your detailed feedback about your recent stay with us. We are delighted to hear that Mr. Allen Fung provided such exceptional service—from his warm welcome and proactive communication to his swift response regarding the room issue. While we sincerely apologize for the inconvenience with the lighting, we are glad that Mr. Fung’s immediate assistance, room upgrade, and personal attention helped restore your comfort.Your kind words about his dedication, including assisting with your luggage and ensuring your well-being throughout your stay, mean a great deal to us. It is feedback like yours that inspires our team to continue delivering heartfelt hospitality.We truly appreciate your recognition and hope to welcome you back for another memorable experience.
NB
Hot Spring Retreat-King Bed
เข้าพักเมื่อ ก.พ. 2025
หวานกับคู่รัก
28 รีวิว
10.0/10
เลิศมาก
โพสต์เมื่อ 23 มี.ค. 2025
Our room here was amazing, with a very soft bed. The hot spring on the balcony was huge and very relaxing. We enjoyed the cocktails from the cafe. All the staff were very friendly, despite the language barrier. Leo was very helpful in giving us lots of information and organising a late checkout for us.
แปล
คำตอบจากที่พัก: Dear Valued Guest,Thank you for your wonderful feedback! We’re thrilled you enjoyed our comfortable beds, spacious balcony hot spring, and delicious cocktails. It’s heartwarming to hear our team, especially Leo, provided excellent service and assisted with your late checkout. Your kind words motivate us to keep delivering exceptional hospitality. We hope to welcome you back soon for another relaxing stay!
Trung Hung
ออนเซ็น ห้อง (เตียง 2 เตียง)
เข้าพักเมื่อ ก.พ. 2025
ครอบครัว
8 รีวิว
9.0/10
ยอดเยี่ยม
โพสต์เมื่อ 9 มี.ค. 2025
Nice and tranquil but quite far from everything if you like a private retreat.
แปล
คำตอบจากที่พัก: Dear Sir/Madame, thank you for your feedback. Our hotel is designed to offer a peaceful and private retreat, perfect for those seeking tranquility and relaxation. While we are located in a serene area, we understand that it may feel secluded for guests looking to be closer to the hustle and bustle of city life. We appreciate your understanding and are always here to assist with transportation options or recommendations for nearby attractions. We hope you enjoyed the calm ambiance and look forward to welcoming you back!
ผู้เข้าพัก
ห้องพักออนเซ็น-เตียงสองเตียง
เข้าพักเมื่อ พ.ย. 2024
เดินทางกับเพื่อน
1 รีวิว
9.0/10
ยอดเยี่ยม
โพสต์เมื่อ 15 ธ.ค. 2024
Elaine wu’s service is amazing! We are impressed with her detailed guidance, helpfulness and useful suggestions.
We love the resort environment, buffet spread and the Chinese orchestra music being played. Thank you for the wonderful stay!
แปล
คำตอบจากที่พัก: Dear Guest, thank you so much for your great comments. We're delighted that Elaine's service left you such a great impression. It's our honor to provide you a wonderful stay with natural environment, delicious food, and traditional Chinese music. We look forward to welcoming you back again and wish you a good journey back home.
ผู้เข้าพัก
Hot Spring Retreat-King Bed
เข้าพักเมื่อ เม.ย. 2024
คนเดียว
2 รีวิว
10.0/10
เลิศมาก
โพสต์เมื่อ 24 มิ.ย. 2024
Fantastic stay outside the bustle of urban Chongqing. Very comfortable rooms with private hot springs, I’d also recommend trying out the bathroom’s steam room. Got upgraded to a villa which further amplified all the perks of staying at a resort like this, great privacy while still being within a few mins of the lobby. Clover was a great point of contact during my stay, helping me book and pay for stuff at the hotel, Eric also took the time to help me book a Didi ride. As a foreigner visiting Chongqing I was glad to have their help. Very beautiful hotel grounds, and within 30 minutes of the aesthetic downtown Beibei district of Chongqing. About an hour’s taxi ride to the city center and Chongqing West station. Would recommend for any first time visitors to Chongqing!
แปล
6/9
คำตอบจากที่พัก: Thank you for sharing with us your recent wonderful stay in the resort. At Banyan Tree Chongqing Beibei, we strive to deliver excellent service to all our guests. We look forward to welcoming you back to our resort.
ผู้ใช้ไม่ระบุชื่อ
Hot Spring Retreat-King Bed
เข้าพักเมื่อ มี.ค. 2024
ครอบครัว
4 รีวิว
9.5/10
สุดยอด
โพสต์เมื่อ 20 เม.ย. 2024
The villa is spacious and clean. Most of the staffs couldn't speak English but they tried their best to communicate with us to make sure we had a pleasant stay. Overall service are great. The facilities especially hotspring were wonderful.
Helpful butler always attentive to all problem. Overall very good experience. Would recommend to others
แปล
คำตอบจากที่พัก: Thank you for sharing with us your recent wonderful stay in the resort. At Banyan Tree Chongqing Beibei, we strive to deliver excellent service to all our guests. We look forward to welcoming you back to our resort.
MGT
Hot Spring Retreat-King Bed
เข้าพักเมื่อ พ.ย. 2023
หวานกับคู่รัก
28 รีวิว
10.0/10
เลิศมาก
โพสต์เมื่อ 2 ม.ค. 2024
The hotel has beautiful environment and excellent service, especially at the front Desk Eric who help me to upgrade my room and Chief butler Clover, who always answers my questions and helps me deal with a lot of things. She is gentle and considerate. She is just one call or message away from you .See you next time at Banyan tree🌳
แปล
คำตอบจากที่พัก: Thank you for sharing with us your recent wonderful stay in the resort. At Banyan Tree Chongqing Beibei, we strive to deliver excellent service to all our guests. We look forward to welcoming you back to our resort.
Ross
Hot Spring Retreat-King Bed
เข้าพักเมื่อ ก.ย. 2023
หวานกับคู่รัก
3 รีวิว
10.0/10
เลิศมาก
โพสต์เมื่อ 25 ต.ค. 2023
We stayed at this hotel for just one night and checked in quickly with a woman named Clover, she was very helpful and kind and got us to our room quickly.
The villa we stayed in was an amazing experience. It has all the things you would need like a hot spa pool, very large bed which was very comfortable. There was also two tvs and plenty of room in the villa. It was very clean and we were served dinner and breakfast and the quality of the food was great.
While in the hotel, we only managed to go to the archery range but there are plenty of activities to do for most people.
Overall it was a fantastic experience and it was a perfect way to spend with romantic night with my partner.
Highly recommend to anyone!
แปล
คำตอบจากที่พัก: Thank you for sharing with us your recent wonderful stay in the resort. At Banyan Tree Chongqing Beibei, we strive to deliver excellent service to all our guests. We look forward to welcoming you back to our resort.
ผู้เข้าพัก
Hot Spring Retreat-King Bed
เข้าพักเมื่อ ม.ค. 2024
หวานกับคู่รัก
24 รีวิว
10.0/10
เลิศมาก
โพสต์เมื่อ 20 ก.พ. 2024
Wow, what can I say !an excellent hotel relaxing with spa and hot spring, very satisfied about the hotel and their excellent services , staff desk Bill,Bob, Daniel and Asher were very helpful, professional and good manner ,my gratitude to them ...,Bill was very kind and he upgraded our room to villa, cant ask for more !.
breakfast was Awsome and delicious, I have been in so many hotel with my wife in China, so far this is the Best of Best 👌 deserve more than 5 star, we came to this hotel to celebrate our 1st year marriage Anniversary and we enjoyed it very much ...Thanks All
แปล
คำตอบจากที่พัก: Thank you for sharing with us your recent wonderful stay in the resort. At Banyan Tree Chongqing Beibei, we strive to deliver excellent service to all our guests. We look forward to welcoming you back to our resort.