The exterior looks really nice, so is lobby and the gym. But when you actually stay there you will see bunch of problem. I have seen other reviews complaining about bed sheet is stained. It is true for me as well, I have asked them to change it 2 times. And it is still stained. I just gave up. The second day, I notice there is hair behind pillows (check the photo) Aside from the terrible cleanliness. They don’t provide you any toothbrush nor slippers or pajamas (Only toothbrush is provided when asked) The card on elevator have terrible detection. Including me, I have seen a lot of people unable to swipe their cards. The location is decent with many destination nearby (universities, central station, hay market, star ******), the gym was good with few people and enough equipment to work around with, the staff was nice and help me with all request but very slow. (Perhaps understaffed, except for check-in and check-out time, I only see 1-2 staff on counter, none early morning) Took them 3 hours to bring me a set of toothbrush. Except for the cleanliness, it is not a major problem. But considering the price you pay, (5 star hotel price) this is a terrible experience. I have stayed in Sofitel, and the experience there were so much better with only 10% higher price charged than in this hotel. (Most 5 star hotel is only 10-20% higher than this hotel charged) Overall, it is decent for a average hotel standard but not acceptable for a hotel charging near 5 star prices for me.
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