the Pros -- Great Location, Awesome staff !!! , spacious rooms, great views from floor 6 and 8 , nice pool and hot tub, good exercise room, comfortable bed, good breakfast , the Cons -- slightly pricey/expensive, washer/dryers only took quarters, a few repairs are needed (minor dents, scratches, broken items --- but all were acceptable and did not interfere with our stay ) , had to pay to park (approx $19 per day) We Greatly enjoyed our stay here . I DO Highly recommend this place. Very satisfied with our stay/experience
I made a reservation and held it with my credit card one week before my arrival date. On the day of arrival, while enroute, I received a phone call from the front desk telling me that they had to cancell my reservation due to overbooking the hotel. The front desk clerk did let me know that there where other hotels close by if I was interested. I asked to have the names of the properties emailed to me. Instead, I received an email showing that I made a late cancellation which comes with a cancellation fee. The hotel manager was kind enough to waive the fee but made no attempt to find me a room. Every staff person that I had spoken with had a very clear ”Could Care Less” attitude. I did manage to get a room through Hilton Honors, which I have been a loyal member for over 25 years. Although, their attitude was about the same as the Hampton Inn in regards to the issue. So, if your travels require you to have a guarantied room, do not make a reservation with this hotel, and think twice about making one with any Hilton property. I do not think that Hilton fully understands the power of a network of a respected person attending a business meeting with 150 other travelers. Many will not stay here again.
Would not recommend this hotel for families (anyone, really). Our experience here was a NIGHTMARE. Management is poorly trained and rude to customers as well as their own staff. I felt unsafe in the environment the managers created through their aggressive and threatening body language and verbal confrontations with hotel guests. It was an incredibly unpleasant and stressful weekend . Customers are not permitted in the lobby after 11pm; the manager sends them to their rooms. Yes, even adult guests. Expect to be clearly informed that the alternative will be eviction. How’s that for hospitality? On the second night of our stay there was a fire alarm. Again management demonstrated their poor training and interpersonal skills. It was clear they had no plan to support the safety of guests during the emergency. Manager Rob and Manager Joel were anything but calm and orderly, and instead screamed at guests streaming out of the lobby exit that they needed to get out of the way. No, I didn’t write this incorrectly. They were screaming for guests to get out of the way. Apparently no concern for whether guests were inside the building or not, or for keeping people safe. They even yelled at kids who had evacuated from the pool and were soaking wet, ordering them out into the 30 degree night with no towels. (A kind staff member later brought towels. Thank you, Stephanie). After the building was cleared by the fire department (false alarm) Manager Rob and Manager Joel then yelled at all guests who had returned to the lobby that the pool, bar and entire lobby was CLOSED for the night. All (PAYING!) guests were sent to our rooms at 9:45!!! Really there are so many other hotel options in the area that there is no reason to choose this one.
This hotel was clean, and the front desk staff welcoming. Be advised that there are no suites at this hotel with 2 beds. The 2-Queen rooms are smaller than the standard 2 queen rooms at other hotels, and they do not include an unholstered chair or corner desk with desk chair. Instead, there's a nightstand sized bureau, a long table under the walled TV, a desk chair, and a backless cushioned stool chair. Maximum occupancy is 4. I had offered an overnight stay to my niece and sister who wanted an extra day in the area for the beach and was surprised to find upon check-in that there was no sofa bed in my 2 Queen room. We reviewed the Hotel's online photos which were very misleading, since none of the 2 bd rooms are suites or include a sofa bed. Be advised that the suites have 1 King bd and a sofa bed in a studio or separated configuration. The separated configuration only has an upholstered chair. Breakfast was adequate, clean and nicely labeled, and the free airport shuttle was great. I could have paid less at another hotel for more room and the room accommodations I received though.
Hilton honors member and this will probably be my first and last stay at Tru. We were only there for a night but definitely used to better. We weren’t allowed to check in 20 mins early. Receptionist said there were no clean rooms-weren’t buying it but ok whatever we waited. Then later, arrived back from an event at 12:40 and my digital key didn’t work. I guess the night receptionist was napping because I spent 15 minutes buzzing, banging, and calling the desk before she got off the sofa to let me into the hotel.
ผผู้เข้าพักThe pillow case and sheets had stains. The carpet in the room under the table hasn’t been vacuumed in a long time. The lobby sells like pool chlorine
I rented two rooms for family for my daughter’s wedding. I recommended the hotel to other friends for the wedding as well because I’ve always had good luck with Homewood Suites. This is nothing like them at all. The rooms were dirty and when my mother checked in the next day after we arrived the room was not only dirty but the bathroom was atrocious. She found dirty rags, used panties and nothing had been touched in that room. I went down and complained immediately and asked for a room change and they couldn’t do it because they were at capacity and didn’t have any rooms available….ok I get it. I asked for somebody to go clean the room. The “engineer” went in removed the items to include the shower curtain and replaced it that was it. I asked them to do a deep clean the next morning when their staff arrived. They didn’t even touch the room…the whole stay through Monday! This was the dirtiest Hilton I’ve stayed at and I have stayed at a lot of them for business and pleasure. So much so that I’m a Diamond Member with over 800k points. Now I know this is not all Hiltons but where is the courtesy of doing the business in which you operate…hospitality! It didn’t feel very hospitable and won’t stay at that hotel again. If you’re looking for a hotel to stay think about using something other than this. I still have not received any response back when I made my complaints and doubt they even care about their customers to respond when it’s necessary. Good luck and hope you enjoy your stay elsewhere!!
GGinnie WThe clerks were polite and competent. The room was clean. We paid top dollar for a bare-bones experience. There weren't any travel sized shampoo, conditioner, or body wash. They had an unknown brand of particularly harsh product in pump bottles permanently affixed to the shower wall that left my skin dry. The door wasn't tight; it let light in around the perimeter. The shower door wasn't hung correctly, and rolled open until we stuffed a washcloth in to keep it closed. Breakfast was available, but not free. There's plenty of competition nearby, so I'll stay elsewhere next time.
DDaydream66501184253We came in really tired and my gps didn’t lead us to exactly where we wanted to go but this is where we ended up. It was a good nights sleep. So good when Max asked if we need to stay another day we quickly said yes! We explored the area and came “home” to another great night. Wesley was excellent as well with his customer service. He answered some of my questions. I also loved the Waffle station at breakfast. There was 3 different flavors offered. Then the next day a fourth flavor that replaced one of the other flavors. We will definitely be returning
ผผู้เข้าพักIt was the worst hotel we have ever stayed in. They canceled our reservations for a two queen bed room and ended up putting us in a room with a queen bed and a cot. They were no help at all. I wasn't about to let my mom sleep on a cot, so she shared the bed with my sister. The room was so small, the cot only fit in the closet by the door. There were no amenities because people kept stealing them. It was fifty and disgusting. The shower nozzle was even duct taped. The last straw was a terrible beeping next door. My brother, who also stayed at the hotel, asked the front desk lady to check it out. Turns out it was people cooking meth. They had lit a candle to mask the smell. There was drug paraphernalia in the room. The receptionist did nothing but turn off the smoke alarm and open the windows. We were to stay 4 days, we checked out the next morning.