I made a reservation and held it with my credit card one week before my arrival date. On the day of arrival, while enroute, I received a phone call from the front desk telling me that they had to cancell my reservation due to overbooking the hotel. The front desk clerk did let me know that there where other hotels close by if I was interested. I asked to have the names of the properties emailed to me. Instead, I received an email showing that I made a late cancellation which comes with a cancellation fee. The hotel manager was kind enough to waive the fee but made no attempt to find me a room. Every staff person that I had spoken with had a very clear ”Could Care Less” attitude. I did manage to get a room through Hilton Honors, which I have been a loyal member for over 25 years. Although, their attitude was about the same as the Hampton Inn in regards to the issue. So, if your travels require you to have a guarantied room, do not make a reservation with this hotel, and think twice about making one with any Hilton property. I do not think that Hilton fully understands the power of a network of a respected person attending a business meeting with 150 other travelers. Many will not stay here again.
Would not recommend this hotel for families (anyone, really). Our experience here was a NIGHTMARE. Management is poorly trained and rude to customers as well as their own staff. I felt unsafe in the environment the managers created through their aggressive and threatening body language and verbal confrontations with hotel guests. It was an incredibly unpleasant and stressful weekend . Customers are not permitted in the lobby after 11pm; the manager sends them to their rooms. Yes, even adult guests. Expect to be clearly informed that the alternative will be eviction. How’s that for hospitality? On the second night of our stay there was a fire alarm. Again management demonstrated their poor training and interpersonal skills. It was clear they had no plan to support the safety of guests during the emergency. Manager Rob and Manager Joel were anything but calm and orderly, and instead screamed at guests streaming out of the lobby exit that they needed to get out of the way. No, I didn’t write this incorrectly. They were screaming for guests to get out of the way. Apparently no concern for whether guests were inside the building or not, or for keeping people safe. They even yelled at kids who had evacuated from the pool and were soaking wet, ordering them out into the 30 degree night with no towels. (A kind staff member later brought towels. Thank you, Stephanie). After the building was cleared by the fire department (false alarm) Manager Rob and Manager Joel then yelled at all guests who had returned to the lobby that the pool, bar and entire lobby was CLOSED for the night. All (PAYING!) guests were sent to our rooms at 9:45!!! Really there are so many other hotel options in the area that there is no reason to choose this one.
the Pros -- Great Location, Awesome staff !!! , spacious rooms, great views from floor 6 and 8 , nice pool and hot tub, good exercise room, comfortable bed, good breakfast , the Cons -- slightly pricey/expensive, washer/dryers only took quarters, a few repairs are needed (minor dents, scratches, broken items --- but all were acceptable and did not interfere with our stay ) , had to pay to park (approx $19 per day) We Greatly enjoyed our stay here . I DO Highly recommend this place. Very satisfied with our stay/experience
My family and I needed a short stay in Norfolk and I found this place. When we arrived, we were greeted nicely. I needed adjoining rooms, but the hotel was booked. The lady at the front desk accommodated me very nicely and I was happy. The breakfast was good and plentiful. There was access to water, tea and coffee at all times. And we were very close to the outlets. I recommend this place.
ผผู้เข้าพักThe pillow case and sheets had stains. The carpet in the room under the table hasn’t been vacuumed in a long time. The lobby sells like pool chlorine
I rented two rooms for family for my daughter’s wedding. I recommended the hotel to other friends for the wedding as well because I’ve always had good luck with Homewood Suites. This is nothing like them at all. The rooms were dirty and when my mother checked in the next day after we arrived the room was not only dirty but the bathroom was atrocious. She found dirty rags, used panties and nothing had been touched in that room. I went down and complained immediately and asked for a room change and they couldn’t do it because they were at capacity and didn’t have any rooms available….ok I get it. I asked for somebody to go clean the room. The “engineer” went in removed the items to include the shower curtain and replaced it that was it. I asked them to do a deep clean the next morning when their staff arrived. They didn’t even touch the room…the whole stay through Monday! This was the dirtiest Hilton I’ve stayed at and I have stayed at a lot of them for business and pleasure. So much so that I’m a Diamond Member with over 800k points. Now I know this is not all Hiltons but where is the courtesy of doing the business in which you operate…hospitality! It didn’t feel very hospitable and won’t stay at that hotel again. If you’re looking for a hotel to stay think about using something other than this. I still have not received any response back when I made my complaints and doubt they even care about their customers to respond when it’s necessary. Good luck and hope you enjoy your stay elsewhere!!
Very bad experience. We (my wife and 12 month old son) checked in around 9:30 pm on a Saturday. There was only one person working the desk. Luckily, check-in wasn't too bad since we already had a reservation and I'm a longtime IHG member. As soon as we got to our room and opened the door; the room had a very strong cigarette smoke odor. We went back downstairs and asked if we can get another room due to the smoke odor. The person working the front desk, accommodated and gave us the room immediately below the initial one. As soon, as we walked in; that room, too, had a very strong cigarette smoke odor. We then went back down and complained and asked if we can get a different room that is not directly adjacent to those rooms. He looked in the system and unfortunately there were no rooms left. He offered to give us spray to help remove the odor. I declined due to health concerns it may cause especially with a baby, and asked for a refund as we will find another place to stay. He called his manager and it was approved. I asked for a receipt and at first he didn't want to give me one, but eventually he printed 2 copies for me. Here's the kicker. As we were in the lobby looking for another hotel we noticed the line was very long. There were kids who came from the pool and asked the front desk worker if they can get 2 more towels as they were dripping. He told them to wait. They waited for about 5-7 minutes as he was still working another issue. And then, there was another guest who was very angry and complained and yelled about bed bugs and kept asking the front desk worker to cancel the remainder of her reservation and ask for a printed receipt but the worker refused to give her one. The other guests in line asked the guy why he couldn't just print off a receipt for her and he just refused to do so. There was a lot of yelling and curse words, and my baby son was watching and listening while we were booking another hotel. One couple came up to us asked us why we were leaving and we told them why and I believe they eventually followed suit. It was just a bad experience and it being pretty late on a Saturday night didn't help as we just wanted to get rest.
DDaydream66501184253We came in really tired and my gps didn’t lead us to exactly where we wanted to go but this is where we ended up. It was a good nights sleep. So good when Max asked if we need to stay another day we quickly said yes! We explored the area and came “home” to another great night. Wesley was excellent as well with his customer service. He answered some of my questions. I also loved the Waffle station at breakfast. There was 3 different flavors offered. Then the next day a fourth flavor that replaced one of the other flavors. We will definitely be returning
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