Had a lovely stay at this hotel. The room was clean and comfortable, the staff were friendly and helpful, and everything was well maintained. Overall, a great experience and I’d happily stay here again.
We had a pleasant stay at the Queens Hotel Cheltenham. The hotel is located in an excellent location. The view from the hotel is gorgeous, and the restaurant is amazing.
This hotel is luxurious and on this our second stay was just as gd except for breakfast
The location of the table meant my husband had difficulty getting to his chair each time due to a sideboard close to his chair. The staff were not v attentive and I had to look for a member of staff to clear the table of bowls and glasses folllowing our first course of yoghurt & granola. Our choice of cooked breakfast was served to the table but we had to help ourselves to toast. The cooked breakfast came to the table COLD. The bacon was tough as it must have be sitting either in a warmer or under a heater !!
At no staff during breakfast did waiting staff ask if we needed anything further or if everything was ok !!
On leaving the restaurant there were no staff to make a complaint to. We were in the breakfast room between 9 & 9.30 there were only a few other tables with guests in the breakfast room.
Breakfast was excellent so well cooked and a great choice. Lovely outside area and guest lounges. Very impressive appearance. Wished I could have afforded a front view from the bedroom.
Lots of spiders and webs everywhere. A big one on the window. Staffs very kind helped to open the window and put it outside, however the window seems can’t close properly, so that my kids are refused to get in the bathroom. Found some spiders after that as well, toilets are not too clean.
I booked for 3 nights with very late check in around 8pm and wish for check out after 1 night of uncomfortable, we made the request at 8:30am the next morning.
Travel agent helped to negotiate and finally they agreed to refund one night only. Also hotel do not want to refund unused 2 days of parking fee. Receptionist lady changed her attitude after we asked for refund of parking fee, terrible!!
I do not recommend this hotel for stay to anyone but restaurant staffs and food are good.
Excellent value for a Suite. The room was very generously sized with a complimentary soft drinks mini bar. The bed was extremely comfortable and everywhere was immaculately clean. Very helpful staff. On site parking at a reasonable £17 for 24 hours with cctv. The inclusive breakfast was varied and tasty with high quality produce. This was our 5th stay and we shall definitely use the hotel again.