Most of the staff is off the charts helpful. There was one staff member that made me feel very uncomfortable and like I was a bother to have there
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ผู้เข้าพัก
เข้าพักเมื่อ พ.ย. 2023
ครอบครัว
1 รีวิว
1.5/5
โพสต์เมื่อ 1 ธ.ค. 2023
Do not stay here!! It is UNCLEANLY to say the least!!
This hotel is uncleanly and is currently undergoing renovations. We were not told that the hotel would be under construction when booking. We stayed here as a family with my 6.5 month old son and it was unsafe for him. The floors had hard compound all over them, outlet covers were missing from the hallway walls. The room itself had dirty linen and the sink was very dirty with built up scum.
To add to the already bad situation they placed us in a room on a level that was booked by a hockey tournament of teenage boys. The hockey boys were screaming, slamming doors and playing hockey in the hallway past midnight despite several complaints made. The hockey boys then rode the elevators up and down and would purposefully close the door on me when I was trying to enter with my son in his stroller. I had to wait over 7 elevators (with my baby in his stroller) to make it down to the lobby to leave.
I have reached out through this site for a refund and it has now been over two weeks since our stay with no resolution.
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Audryona
เข้าพักเมื่อ ก.พ. 2024
ครอบครัว
1 รีวิว
4.5/5
ยอดเยี่ยม
โพสต์เมื่อ 26 ก.พ. 2024
I've stayed at this hotel before during covid and it was amazing. I did stay this past weekend and the only downfall is my room was the first room off the elevator on my floor so there was alot of noise all night. The pool was also packed with kids..both things completely out of the hotels control. The room was nice and we had a beautiful view of buffalo and the mall! Breakfast was great and the location couldn't be better with lots of restaurants, mall and other attractions not far (Niagara falls). I'll be back again as my son and I always have a blast staying here!
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Natasha Frazier
เข้าพักเมื่อ ม.ค. 2024
เดินทางกับเพื่อน
1 รีวิว
1.5/5
โพสต์เมื่อ 16 ม.ค. 2024
Hotel staff especially the fat black one was rude as hell to me. I came for my birthday weekend and was very dissatisfied with how they treated me when a situation occurred with my friend being a little bit misunderstood. I would NEVER BOOK WITH THEM AGAIN! HOTEL IS SUB PAR. BOOK WITH HILTON INSTEAD!
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ผู้เข้าพัก
เข้าพักเมื่อ ก.ค. 2023
หวานกับคู่รัก
1 รีวิว
1.0/5
โพสต์เมื่อ 8 ก.ค. 2023
Service is terrible. We did not receive the room we paid for and the front desk got lied to me and said my deposit didn’t go through “but they don’t worry about that he said”. It sure did come right off my visa debit card! The airconditioning didn’t work and there was construction all over the hotel: it smelled of paint and the workers were very loud in the hallways . You could not get to the elevators safely it was disgusting . We used to stay here years ago with our sons travelling basket ball team and it has surely gone downhill. Let’s hope the improvements they are trying to make work out it’s old and run down and the front desk doesn’t care
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ผู้เข้าพัก
เข้าพักเมื่อ ก.พ. 2024
อื่นๆ
1 รีวิว
5.0/5
เลิศมาก
โพสต์เมื่อ 19 ก.พ. 2024
Beautiful clean facilities. Staff pleasant and happy to answer questions.
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Krystal
เข้าพักเมื่อ ส.ค. 2023
เดินทางกับเพื่อน
2 รีวิว
5.0/5
เลิศมาก
โพสต์เมื่อ 29 ส.ค. 2023
Wonderful app greatvworkimg with u
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ผู้เข้าพัก
เข้าพักเมื่อ ก.ค. 2023
หวานกับคู่รัก
1 รีวิว
5.0/5
เลิศมาก
โพสต์เมื่อ 27 ก.ค. 2023
Easy check in and check out. Front desk personal were great. Had a parcel delivered to the hotel and front desk had my parcel.
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Gabriella
เข้าพักเมื่อ ก.ค. 2023
หวานกับคู่รัก
1 รีวิว
2.0/5
โพสต์เมื่อ 8 ก.ค. 2023
Old dirty rooms dusty outlet didn't work. Shower no water pressure cheap room but you get what u psy for.
Only to the good thing close to mall
Breakfast buffet was ok for 17 person
Was looking forward to pool but too packed And kids make a mess around not well kept
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Dalia Wick
เข้าพักเมื่อ พ.ค. 2022
เดินทางกับเพื่อน
1 รีวิว
3.7/5
โพสต์เมื่อ 23 พ.ค. 2022
There were some damages to the walls, cracks in the sink, and ripped shower curtain. But other then that no issues
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Woooo7
เข้าพักเมื่อ มี.ค. 2024
ครอบครัว
4 รีวิว
4.2/5
ดีมาก
โพสต์เมื่อ 1 เม.ย. 2024
位置方便!附近有幾間餐廳,有Walmart,hotel當天有大型活動,swimming pool so great!