"The worst thing I would like to mention is the food quality. nearly more than half of the buffet food was below standard.
I remembered while I had the breakfast buffet, the cereal, it is suppose to be chunkcy and it wasn't."
"Прекрасная вилла в которой есть все абсолютно, шикарная территория отеля, в каждой вилле по манговому дереву растет, утром собирали урожай... с дерева падало по 2-3 шт! Ходили в спа - отличный массаж, хороший тренажерный зал. На море всегда хватало шезлонгов.
Песок мука, море бирюзовое, пляж чистят от мусора.
Вернемся еще. Тишина и умиротворение во всем."
"I had a mixed experience at The Westin Resort & Spa Cam Ranh. The location and facilities are great, but a serious issue affected my stay.
I accidentally left a gold diamond earring in the in-room safe. Approximately three hours after check-out, I returned to the reception to retrieve it and at least verify the contents of the safe together with the staff. Unfortunately I was not allowed to verify the safe, and was told that nothing was found.
This is particularly concerning, as I did not wear the earrings during my stay and had kept them in a jewelry box inside the safe.
There is no transparent way to verify whether the safe was thoroughly checked, which raises my concerns about accountability of the staff and the hotel. It feels that if a guest forgets something valuable, there is little chance of recovering it.
I fully understand the importance of respecting the privacy of new guests. However, I believe that immediate steps could have been taken when I returned shortly after check-out, for example coordinating a prompt inspection or verification process.
Very disappointing, especially from a hotel associated with Marriott International. I had always seen Marriott International as a hotel chain with a high level of security and guest protection, but unfortunately this situation did not reflect those expectations.
P.S. there was another issue with the dead bugs on the terrace right outside the villa. Although I understand that this might happen in the hot countries but we had to wait almost half a day until the housekeeping came snd cleaned our room. Not a very pleasant experience for children to step outside among the dead bugs."