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"Overall, the hotel makes a very nice and clean impression. However, there are clear weaknesses in the commercial processing. I booked and paid for the room via your platform. After completing the booking, I received an email asking me to check in online. As part of the check-in process, I provided my credit card details. Immediately after the online check-in, my credit card was charged with an amount of approx. 180.00 €. This procedure initially seemed unusual to me, as the room had already been paid for and the hotel already knew my card details. After checking in at the hotel, a further booking of €162.27 was charged to my card. I informed the hotel reception about this and they assured me that these two reserved amounts would be released after check-out. The first reserved amount was released a few days after check-out, but the second was not. On August 26, 2024, my card was debited with €80.93 and on the same day €80.43 was credited again. The result is that my card is still charged today, eleven days after check out, with a reservation of approximately $180.00. I am surprised about such a behavior and have asked the hotel to explain the reasons for the charges on my card. I have already complained to Wyndham and asked the hotel to ensure that the amount -still reserved on my card- is now quickly released."

"Great Breakfast and Friendly Staff, but Poor Communication on Facilities I have mixed feelings about my 3-night stay. While there were some high points, the handling of basic facilities and staff communication led me to give a 3-star rating. The stay started strong with Jill at check-in, who was incredibly friendly and welcoming. I also really enjoyed the free daily breakfast. it was delicious, and having a machine for freshly ground and brewed coffee was a major plus. The room itself was comfortable, though I did have some technical trouble trying to cast from my phone to the TV. My main issue was the laundry situation. Upon arrival, I was told the machines were out of order and directed to a local laundromat (a 5-minute drive). Unfortunately, that laundromat was constantly full and a total waste of time. What frustrated me most was seeing other guests using the hotel’s ”broken” machines. When I called to clarify, the staff member was quite dismissive, insisting there was an ”out of order” sign on the door. I was staying literally next door to the laundry room and can confirm there was no sign there for three days. A handwritten note only appeared the next morning after my complaint. Being told I was wrong when the evidence was right in front of me was very disappointing. I also noticed that access to the breakfast area seemed uncontrolled. It felt like anyone could walk in off the street and eat, which raised some questions about guest-only security and value. Overall: A decent place to sleep with a good breakfast, but the management needs to work on honest communication and facility maintenance."

"Location was excellent for visiting Arches and Canyonlands National Parks. Nice to have a kitchenette and a full size fridge. Will want to stay here again when coming back to the area."

"hard to believe why there are many 5-star rating for this hotel. The price is relatively high compared to the hotel nearby and it’s facility. I booked $230 for one night. This is not the only one hotel closet to Arch national park. Do not be blinded by comments in socia media. If the price is 170-180 dollars i think it would be reasonable."