"Breakfast was a great touch and waffles were good. That’s the only good thing. Being by the train is loud but totally fine and a little fun however the property is filthy. To save $$ they don’t have enough housekeepers to clean your room daily or to clean the property. In the hall the same clumps of hair were there the entire stay because the halls are never vacuumed. Inside the room the carpets are nasty, stained,has wads of gum smashed into them and frayed. The water in the shower has a dirt type smell. This is a Wyndham property so the owner is extremely wealthy…look them up but can’t spare any money to pay enough staff to keep the property at a minimum presentable."
"The first nail was in this hotel was great Experian so end up we booked this hotel for the second day unfortunately they give me a lower floor corner suite, as soon as I got in the room, get some smell like a carpet, they’re sitting area in front of the couch was missing a foot rest, compared to the other room that I got the day before, but overall, the real in the room is almost identical, it’s just a smell, make me feel less enjoyable."
"어바인 내에 있는 호텔 대비 가격대는 준수하나 존웨인 공항 바로 앞이라 비행기 이착륙시 소음이 심야시간 빼고는 계속 들립니다.
전반적으로 호텔내부는 청결하고 대부분 직원들은 밝고 친절합니다. 다만 체크인 전 가든그로브 화학공장 폭발 위험 관련하여 문의하였으나 응답하지 않아 숙박을 취소할지 일정을 변경해야할지 아무런 결정하지 못한채 체크인하게 되었습니다.
10박이라는 긴 투숙 기간 중 얼리체크인 협조요청을 했지만 호텔 예약규정에 일정변경 불가만을 얘기하고 어떤 도움도 얻질 못하고 7박만 하고 호텔을 옮기게 되었습니다.
규정은 규정이기에 이해하지만 프랜차이즈 호텔임에도 동일 브랜드의 다른 호텔로의 숙소이동이나 크레딧 정도의 재량을 보여주었으면 힐튼에 대한 브랜드 이미지에 더욱 신뢰나 가치를 느낄수 있지 않았을까하는 아쉬움이 있네요."
"I was generally satisfied with the location, facilities, breakfast, and overall service. However, I was not satisfied with the housekeeping and cleaning service. Housekeeping was provided daily except on weekends, but the quality varied from day to day. On some days, it seemed like only the towels were replaced. On other days, the trash bins were emptied, but tissues were left scattered on the floor. There were also days when the housekeeping was done perfectly.
I’m not sure why there is such a difference in service quality. I hope more consistent service can be provided.
Additionally, even after the cleaning service, I noticed small pieces of trash on the floor. However, the trash was not mine, and I couldn't understand why it was on the floor of my bedroom.
Overall, it was a good place to stay and I was satisfied in general. If the housekeeping and cleaning services are improved, it could become an even better accommodation."