"I had high expectations for my stay at Zenith Putrajaya, especially considering its 5-star rating, but unfortunately my experience was disappointing. Firstly, the room cleanliness did not meet the standard expected for a 5-star hotel. The rubbish bin in the room did not even have a garbage bag, which gave a poor first impression. The toilet was also clogged, making it inconvenient to use. The most frustrating experience was when the digital door lock battery ran out. I had to wait approximately 20 minutes for the maintenance team to arrive before I could access my room. While I understand technical issues can happen, I expected a much faster response from a hotel of this category.
Breakfast was another letdown. The variety and quality did not reflect a 5-star hotel experience. Most concerning, yogurt that appeared to be expired was still being served to guests. This is a serious issue as food safety should never be compromised. Overall, this stay fell far below the standards I expected from a 5-star hotel. I hope the management takes these issues seriously and improves housekeeping, maintenance response times, breakfast quality, and food safety. At the current standard, I would hesitate to stay here again or recommend it to others."
"A very short work trip to the federal state.
Arrived at midnight and greeted with a smooth and quick check in process. Within less than 5 minutes after stepping into the lobby, I already in my room enjoying refreshing shower.
Room is spacious and the bathroom is with tubs. Basic amenities as usual. There's a corridor for view
Breakfast was good, more of local cuisines with some option of western dishes.
Gym is good enough for simple full body workout or treadmill run. Pool has nice view.
View and location is the highlight. Located on a hill with nice view. Secret Garden Putrajaya is within walking distance, local attraction to enjoy
Strategic stay if you are attending official government event/meeting in nearby ministry or agency headquarters"