"First thing I noticed when I entered was the smell of the room, there’s a very pungent smells, it’s like old used socks smells. And the carpet is so dirty! Didn’t vacuum properly, I can still see chucks of dirts on the carpet! OMG! Then it’s the room service phone, no sound at all. I need to on loud speaker from the phone only can get to the reception. Next up, I requested for just a pair of cutlery, but they don’t want to give me because I didn’t order from them. That’s sad :(
Other than that the room is spacious, and has a good view."
"Overall, my stay at the hotel was satisfactory. The facilities and services provided were generally good, but there were a few areas of concern.
The room size was notably small, which impacted the overall comfort of the stay. Despite this drawback, the room was clean and well-maintained.
The customer service was acceptable, although there were no exceptional experiences to highlight. Staff members were polite and responsive to inquiries, but there was room for improvement in terms of attentiveness.
Unfortunately, the breakfast offered at the hotel was disappointing. The food was hard and not served at an appropriate temperature, which affected the dining experience negatively.
In summary, while the hotel provided a generally good stay, there are areas such as room size and breakfast quality that could be improved to enhance the overall guest experience."