"The servicev of this hotel is unspeakable. I was there with a friend for the Shimanami Kaido, but Got a nerve trapped and had to rest. I booked a single Room for a night but later decided I needed 2 nights for recovery. I had to change Room from a double to a single Room - and the reception made it clear to me that I had booked for 3 nights 1 + 2 nights - not alterer the original booking from 1 to 2 nights. I made it clear i Only needed 2 nights as my friend returned. The hotel Said itcwould be ok - but when I looked at my bank account 3 nights were charged. When I mentioned that to the reception they Said they did not do a refund - but I would rater have used my Room for a pieceful night of sleep and so would my friend than being ripped of by a greedy hotel."
"We have had a great stay at Onomichi Royal hotel. The hotel has clearly just been renovated - everything is super new and in a great state. We've had both dinner and breakfast at the restaurant in the hotel, which has been delicious. We used the hotel as the start and end point of our 2-day Shimanami Kaido cycling tour. It being only a 15-minute walk from the train station, the location was very practical for us. They were kind enough to store our luggage during our cycling tour. We were really impressed with the hospitality and quality of our stay."