"We have enjoyed our stay and it was because of a great job their staff are doing. Every crew, every shift. They all were perfect. They have helped us with every little thing, every issue we've had. They even showed us different rooms in case we are not satisfied with ours. We are sorry to bother you and grateful at the same time. Yes, the breakfast is excellent. Yes, they have welcome ice cream and welcome drinks. Yes, the location is very close to the port and city . Yes, they have plenty of amenities you might need. But the staff is why I recommend this hotel."
"There are 3 different buildings in this hotel, please make sure you choose the ”Misaki Wing”, as it is the newest building and it will face the ocean terminal side. The room is actually not that roomy, however, it is reasonably clean. Floor space is lacking for 2 adults with barely enough room to open two suitcase. However, I would recommend this hotel considering its prime location to the terminal and nearby restaurants. One thing to note is that, if you arrive at the hotel early before the check-in time, the hotel staff would not let you check-in early. Therefore, in the lobby, you will see many people waiting for the official time to check-in, and when the time comes, many people will line-up get checked-in. This is rather a chaotic situation and can be easily solved if the hotel can simply allow guest to check-in earlier. I was there 30 mins early and was told I cannot check-in and need to wait. But it was not a busy season and there are so many rooms in this hotel."
"We liked the SPA and the inside pool (the outside pool was closed in the winter, but they still fill it with the water so it looks nice). Especially our baby enjoyed the small slides they have in the inside pool. They have a free shuttle bus to and from the airport which goes on the schedule posted on the hotel website."