"Excellent laundry service.
The room we booked was listed as a non-smoking room on the application, but it was actually a smoking room. The man at reception told us that our request for a non-smoking room had not been received by the hotel and that the hotel did not have non-smoking twin rooms in the first place. We showed the non-smoking room listed on the Trip.com reservation page to the two representatives at the reception and they changed us to a family room with no windows. The room was non-smoking, but it smelled like cleaning chemicals, so we asked the front desk again the next day and the different receptionist assigned us a non-smoking twin room. The non-smoking twin room was very comfortable, but this whole process wore us down."
Conveniently located within 5 minutes’ drive from Jember Railway Station, Hotel GM 253 offers modern accommodation with a shared lounge and a free parking facility. Free WiFi can be accessed in all areas. The warmly lit rooms are air-conditioned and equipped with a flat-screen satellite TV, a desk and a clothes rack. The en suite bathrooms are fitted with a shower, slippers and free toiletries. Selected rooms have a seating area as well as a terrace or a balcony overlooking the garden. The restaurant serves various Indonesian and Chinese cuisines. Hotel GM 253 also provides an on-site snack bar and convenience store where you can grab a quick bite to start your day. If you wish to dine out, there are plenty of dining options you can choose from at Lippo Plaza Jember located within 10 minutes’ walk from the hotel. To unwind after a busy day, you can enjoy a massage service offered or use the karaoke facility. To get assistance with luggage storage, laundry and dry cleaning, you can approach the friendly staff at the 24-hour front desk. Alun Alun Kota Jember can be reached within 5 minutes’ drive from Hotel GM 253, while Papuma Beach is an hour’s drive away. The nearest airport is Notohadinegoro Airport, 25 minutes’ car ride from the hotel.
"We reserved a junior suite and the room was very space and nice but the bed sheets, pillow cases, and blankets looked so dingy and felt dirty. I asked them to changed the whole bedding but even the newly washed one were very dingy. I would not go back if the sheets, pillow cases, and the blanket are the same."