"I usually book this hotel like every 2-3 months whenever I come to coventry but this time it felt like a bit awkward due to staff behaviour. I just wanna clear ‘The lady’ who checked me in was really nice, sweet and professional with what she’s doing, however the morning staff wasn’t very polite as I had already paid for a late checkout because I wasn’t well that night and couldn’t rest properly, yet the staff still called me without first double-checking with their team which shows there’s no communication. I was unwell and asleep when they called, and instead of apologising for the mistake, the lady hung up abruptly.
On top of that, the housekeeping staff opened my room door without knocking first and again there’s no apology. They opened the door and only then said “hello,” which was extremely uncomfortable and unprofessional.
Overall, the lack of communication, manners, and respect for guest privacy really affected our experience and I’m I won’t come back here again."
"I enjoyed the location of the hotel, it was really clean and tidy the room was beautiful with a view of the local bus station on its doorstep also BBC Coventry radio behind the hotel. The room was spacious with all accessories we needed. Could've done with a wet room as me and my partner are disabled but because its a family room its expected to have a bath with shower head over the bath. We was on the 4th floor with lift nearby"
"The service could be a bit better. The room had not bathtub as described in the room amenities for the Duplex room category (not sure if by bathtub they mean something different) but the room came with walk in shower. The breakfast is not bad but as continental breakfast should have had a few more choice."
"We were allocated room on ground floor, unfortunately the bathroom is only bathtub. There is no shower at all.
The staff did not know about this when we report it.
Internet is fast.
The bed is okay.
The room is smell like someone had a smoking before and not treated properly."