"The hotel is located just a 2 minute walk from Cambridge station in a modern area of Cambridge and is only a short 15-20 minute walk into the City centre. The rooms are modern and spacious, with a high quality finish. The service was first class, all staff were very fiercely, courteous and helpful. Breakfast was excellent too. Would thoroughly recommend, especially if you’re celebrating a special occasion."
"I was disappointed that my room was not cleaned, nor bed made, after my first night. The sign requesting not to be disturbed was hanging on the door handle inside the room. I only discovered the note instructing me to hang another sign, found with the towels on a chair in the room, on the outside handle requesting ”new towels”, if I wanted the room serviced.
If the cleaners do not enter the room unless there is a visible request for new towels, what is the necessity of a sign requesting not to be disturbed? No one is going to come in.
I fully understand the advantages of not replacing the towels every day - and endorse that. But I would have liked to be clearly informed of the note in the paper that came with my room ”key”."
"My stay at this hotel was very disappointing. The air conditioning was not working, the paint in the room was peeling, and there was visible rust on the door hinges, which made the space feel poorly maintained.
The most frustrating issue was the smoke detector going off with false alarms several times, including in the early morning. When I tried calling the front desk for assistance, no one answered, which added to the inconvenience.
Overall, this experience did not meet the standard I expect from Holiday Inn. I hope the management takes steps to address these maintenance and service issues for future guests."