"I was disappointed that my room was not cleaned, nor bed made, after my first night. The sign requesting not to be disturbed was hanging on the door handle inside the room. I only discovered the note instructing me to hang another sign, found with the towels on a chair in the room, on the outside handle requesting ”new towels”, if I wanted the room serviced.
If the cleaners do not enter the room unless there is a visible request for new towels, what is the necessity of a sign requesting not to be disturbed? No one is going to come in.
I fully understand the advantages of not replacing the towels every day - and endorse that. But I would have liked to be clearly informed of the note in the paper that came with my room ”key”."
"원래 다른 숙소에 머물 예정이었는데, 캠브리지에 도착하는 시간이 자정 넘어서라 급하게 24시간 체크인이 가능한 곳을 찾아 예약했습니다
위치는 Coach 정류장에서 걸어갈 수 있는 거리였고, 밤늦게 방문했는데도 친절하게 맞아주셔서 어려움 없이 체크인 가능했습니다!
1박이었지만, 쇼핑 거리에 있고 버스 정류장도 가깝기 때문에 위치적으로 최고가 아닐까 생각합니다!! (바로 옆에 Honest burger도 있음)
하나 당황스러웠던 점은 아침에 갑자기 원인불명의 화재경보기가 울려서 건물 밖으로 대피해야 했다는 거…어쩔 수 없었던 일인 건 알지만, 직원들이 손님보다 먼저 대피해 있어서, 처음엔 무슨 일인지 알 수가 없어 대피가 늦어진 점이 아쉬웠네요"
"Very clean amenities and in close proximity to the train station. Breakfast can be purchased at a reasonable price and there is also a kitchen available if you want to make your own food.
As for drawbacks, I’d say the bunk beds (especially the upper bunk) tend to creak a fair bit, and there was no water for several hours in the morning, making it very inconvenient to go to the bathroom or wash up. The bedside lamps are also too bright. Perhaps dim yellow ones would be better. All being said, it was still a nice stay."
"My stay at this hotel was very disappointing. The air conditioning was not working, the paint in the room was peeling, and there was visible rust on the door hinges, which made the space feel poorly maintained.
The most frustrating issue was the smoke detector going off with false alarms several times, including in the early morning. When I tried calling the front desk for assistance, no one answered, which added to the inconvenience.
Overall, this experience did not meet the standard I expect from Holiday Inn. I hope the management takes steps to address these maintenance and service issues for future guests."