"The hotel has a magnificent view and modern rooms. That's probably all. Service is 3 stars maybe- check-in takes an incredible amount of time. At first, they’d put something into the computer for about 10 minutes, then they told us to come back for the key after 3pm(check-in time). When we got back, we had to stand for another 5 minutes, they were doing something and printing again. This is not counting the amount of time spent in the queue. The hotel positions itself as 4*, but does not provide a bathrobe/slippers. And the shaving kit in the room turned out to be for extra pay, which we found out during check out. By the way, we were able to find slippers. Apparently at the local spa. They don't give out towels for the beach - only for the pool. They tried to come to us with cleaning at 7 a.m. or 9 p.m., the aspiration itself is commendable, but the time is surprising . Breakfast is not bad at all. There is no beach of its own, only a public one. The food in the poolside restaurant is not bad, but the service needs to be improved. We forgot to pack food with us and they didn't even apologise and didn't offer any compliment.
The rest was just as expected"
"El personal no es muy atento, saludábamos y ellos jamás respondían.
El restaurante dijo que nos podía llevar el pedido a la habitación si lo dejábamos pagado, lo hicimos y al ver que no subían dijeron que teníamos que recoger la comida, que ellos no llevan a la habitación"
"The hotel is really old, the first room was not good, the windows were really cloudy, the bathroom really small, but the second room was really good with garden and pool view, and on the lagomar building. The restaurant was ok only and I ordered pulp and mash potatoes, very expensive and burn. The pools were fine. Why they covered the laguito view with trees ?So in conclusion for that price, not impressed."
"Old hotel. Rooms smell like humidity. No AC in the bathroom area so you’ll be sweating right after the shower or while using the toilet. Pool and gym aren’t bad."
"Great hotel with good amenities the gym was good to have older equipment but enough to get a good workout. Location was great right across the street. Staff was very friendly and helpful. rooms clean and always restocked"
"Nos alojamos en una Villa con piscina privada, todo fue maravilloso, el desayuno muy variado y si quieres te lo acercan a la Villa, el menú de comidas bastante variado y rico."