"We stayed in Leonardo Meastre at Venice and also Zurich. What a huge difference in terms of service. Leonardo at Zurich felt stingy. Called up to ask if I could get another bottle of water and was rejected. Asked if the staff could bring up a spoon and was rejected. I don’t really know how they got 4 stars.
We were given a room for disabled person. So the showers had no glass screen and it was a nightmare trying to ensure the dry area does not get wet. Though we appreciate the space, but I think Leonardo zurich can do better.
We asked if there are shops opened around the hotel, the answer was just no. But after venturing out we found out there were."