"The location is perfect. Great staff specially the one's from Front Desk. Very accommodating and cheerful to assist. We love that they have good coffee, their toiletries are outstanding. The only thing is we went for the pool area to relax but it was very dirty. The sauna was not set yet so we had to wait. The hot tub was warm not hot enough. Understandable that its outside pool so definitely there is going to be a lot of tree debris but if to maintain it is possible to keep it clean. The floor are of the pool accumulated a lot of sandy texture and a lot of floating stuffs."
"Waited in line for over 35 minutes to check-in so we were already off to a bad start. There were two lines set up. One for elite members and one regular. Front desk just took whoever was in that line without checking and none of them were members. It was a chaotic check-in.
I requested a quiet room preferably away from the elevators and we were put in a room with only 1 room in between. I know requests cannot be guaranteed but there was so much noise in hallway, and we could hear everything word for word from room 801 next to us which ruined our sleeps for the 5 night stay. There was a door directly between our room and the next room (I guess it could be transitioned into bedroom suite). The hotel and elevators were extremely busy and there was also construction in multiple areas of the hotel.
Parking was inconvenient as the spots were tiny. The room itself was clean and location is good but overall an uncomfortable stay and negative experience throughout. At checkout, the lines were set up different again and no one knew where to line up."
"Rooms are well cleaned - housekeeping is doing a great job!
Impressive client experience! We received complimentary chocolate strawberry for my parent’s anniversary celebration.
We were waiting at a different hotel shuttle stop for 30 minutes ( didn’t know that bus stop is for other hotel). We then called the hotel and they quickly sent a house car to pick us up. Excellent customer service!
Staffs are all friendly.
I highly recommend this hotel and will definitely come back again"
"The Service was excellent as expected. Hotel was clean, staff was very professional and friendly. All amenities were provided as listed.
Had a great time at Tantalus Resort Lodge."