Loved the suite. Very nice accommodations. Like that the hotel is in walking distance to the South Park Mall. Breakfast was delicious. Enjoyed my waitress Rizik. Check in and check out was pleasant. The hotel was nice but needs some updates.
Spacious rooms, attentive cleaning crew, and more. From our front desk check-in to departure, we were delighted. Wanda, the singing omelet maker, greeting the day to Todd the bar tender finishing out the night each day was enjoyable. The location is fantastic. This is a must stay in Charlotte.
There was construction going on at time of our stay, so could hear work above our room during the day, but otherwise enjoyed our room.. Clean & comfy bed, nice shower, great location.
I stayed at this hotel for a business trip it was a little bit of confusion as I had booked at the wrong property but was able to get it changed to this location with help from the front desk staff They were friendly and had no issue with helping me correct that. I went to the bar area for drinks and dinner the bartender was great she had a group of about 50 but still manage to take care of them and the few others that wasn't part of the group so kiddos for that. My only complaint is the fruit flies in the area but she made something to try to capture them. The room was nice so overall a great stay and I will stay again
I stayed at this property for 3 nights for a layover for my next flight. I am very picky about a hotel's cleanliness, in particular. This property was super clean from arrival and the entrance very welcoming. My room was spotless and the bed was extremely comfortable. I slept well. The complimentary breakfast was excellent and there was a variety of items to pick from. The presentation of the food and the eating area were both welcoming. I would definitely stay here again and again and would highly recommend this hotel which also has an airport shuttle and is fairly close to places you may have to drive or Uber to.
On oct 11 we booked the presidential Suite for $1500.00 we drove 6 half hours with a 3 year old .as soon as we got in hotel room the light switch didn't work had to use my phone flash light to find a light in room.that would work . As soon as you turn on the light for the hotel room the room wasn't even cleaned and had hair all over the bathroom and beds and even floors also blood on the bathroom floor and the funiture was falling apart and had multiple stains and even white stains . You couldn't even take a shower the fixtures were falling off the shower wall. The room smelled like mold and cigarettes . We went to the front desk to be told they don't check the rooms and barely go into the presidential Suites. We got called a lier so we showed the pictures to the front desk we were told by the front desk they would give us a full refund . We got no sleep . They refused us a clean room or to make accommodation to another hilton . On top of that next morning we spoke to the overnight manger who didn't care said I'll give you $150.00 off your stay and 10,000 points because he can't do anything else as I have a open hilton case against the hotel for my stay . Still have not received a call from.the general manger or regional manger at this hotel or a full refund . I'm back and forth with hilton honors this is unacceptable as a previous diamond member and long time hilton honors member to be treated as poorly by the hotel and by hilton . I requested a full refund due to the filthy room and neglect and health and safety of my family .
As I have said in previous reviews, my frugal husband has a strange loyalty to Red Roof Inns, and they are often clean and comfortable and most importantly, dog friendly. This one was neither clean nor comfortable and despite the name, it is also not in the University area. It is in a sketchy industrial area amidst a bunch of trucking companies. When we checked in, I went to use the restroom and noticed that the floor looked dirty. I wiped the floor with a damp washcloth and it not only came away brown, but also wiped up actual chunks of dirt. I mentioned this to the gentleman on duty (it was evening), who was very apologetic, and said that the cleaning people were gone for the day but would definitely make sure it was clean in the morning. Long story short, that did not happen, and the floor remained disgusting. Please see my photos which show the dirty floor, the nasty old shower seat, the light switch and refrigerator which have clearly not been cleaned in a very long time, much less sanitized. The hallway had a stronger smell of **** than my son’s high school car, and in the evenings it would seep into our room. The TV is very small and very old. The deadbolt in our room did not work at all. The air conditioning system was approximately as loud as a jet engine, but it did block any noise from the hall. I am a wheelchair user and booked an accessible room, so I will describe the accessibility features in case anyone makes the ill-advised choice to book here. The “accessible“ entrance is up a small ramp which ends directly at the door which has to be opened outward. A wheelchair user must be able to simultaneously avoid rolling backwards down the hill while pulling the heavy door open. Inside that door is a key card access door to the lobby. There was plenty of space in the room itself to maneuver, and the floors are laminate. Beds are an appropriate height for manual wheelchair users. Lighting above the bed is impossible to reach without standing beside the bed or kneeling on the bed. The bathroom sink is a little high, but I was able to see in the mirror and to brush my teeth. There are rails behind and to the right of the toilet, but it is not possible to maneuver a wheelchair parallel to the toilet. There is a shower over the tub and a low built-in seat on the far end of the tub, BUT the bathroom door opens inward, and once my wheelchair was in the bathroom it was not possible to close the door so that I could get into the shower/tub. Seriously, give this one a pass.
Their service sucks I reserved a room and when I called to let them know that I’ll be there at 10pm for my shuttle to pickup the guy said they have stopped the shuttle service and hung up. I immediately canceled the booking. Still they had charged me for my room which I never stayed also they had mentioned that they do shuttle service from the airport. When I tried calling to inquire about the payment the guy was like oh and went silent was not replying to me I had to hang up and call back but they had blocked my number or something. This is so frustrating. Terrible customer service.
NNovice-cosmopolitanWe had a pleasant check in experience with Amber, but after getting settled in we noticed after the first time flushing the toilet, it did not flush and clogged right up. (With nearly nothing in it might I add) We called down to the desk to ask for someone to bring us a plunger (called more than once) and were told they would NOT bring it and we had to go down to get it. At this point my other half was already asleep as he has to get up very early to head to work in the morning (we are still checked in here at the hotel) and I had dressed down for the night and not feeling well (cramps) and was in no condition to go down either. Initially when we called, they offered to put us in a different room but I felt that was quite unnecessary and stated that just the quick use of a plunger should be sufficient. I didn’t want them to have to soil an additional room, and we didn’t want to pack all our things up, just wanted a quick toilet fix. I was very disappointed by the way the whole ordeal was handled. Where is maintenance staff to quickly assist us? I will gladly plunge it myself even! Hoping nothing else causes us disappointment in the next few hours while we are here
JJahad BI have been to this hotel maybe 5 times. Twice since the new renovation. Every time I come Suhdeer the front desk manager has been amazing! The breakfast is great as well as housekeeping. Definitely will be returning!