Unc Charlotte Marriott Hotel & Conference Center

No water when we arrived at the hotel and we dont avised us. The restaurant closed because no water in the hotel.

Had trouble getting on Wi-Fi. The whole staff were great, very helpful, they have been well trained. Thanks!

PLEASE READ. staff seem nice until its time to get information or assitance. ******* advetised something diffrent than what i got at the hotel and charged me extra. Upon me trying to gain clarity at the hotel, I was met an hour wait by the unavailable supervisor Stephanie who was on lunch and an out right rude and demeaning "GM" that goes by MARCELL (who do you think you are I DONT OWE YOU A LAST NAME ) and before you think it was me at no did i shout yell or do anything that would warrant such behavior... long story short neither party wanted to own the error nor did they want to reimburst me the diffrence. For what was advertised vs what I was given. Then when i had a valid issue like the gas smell in the room i was making it up cause i was unsatisfied with the room. They force you in to valet by saying its 24$ a day unlimited entry/exit vs being charge each time you enter during your stay. we did the valet the system they use you scan a Qr so your car will be waiting. Scan the qr while ur in your room getting dressed that way by time u get down there theyll have ur car other than that you gonna wait 15 20 min or if your lucky like me theyll loose your keys and have you waiting 40 min not say any thing to you. I dont usually write reviews but this was a must hopefully more people with these encounters take the time and submit there experience PEOPLE ARE CREATURES OF HABIT and hopefully this helpsome1else

Terrible customer service, rude front desk, just gave me my card for my room, didn’t mention what room number I was in, floor, or anything at all about amenities or how to find the elevators. For $233 a night one would expect to have wifi in the room free of charge… mm no. I get paying for parking is a given nowadays, but wifi? This is the first hotel I stayed at that charges extra for wifi.

I’ve stayed at this hotel 3 or 4 times now and each time I like it. However, I notice that there were stains on the pillows and sheets the past two times I’ve stayed. I’ve also noticed that there’s certain things in some rooms like the small mirrors and they weren’t in my room the last time I stayed. I do enjoy staying here and I will continue to do so.

We had a great stay! We got to check in a little earlier than expected thanks to the wonderful front desk staff. We also went to the bar and had a great time, and awesome service by Q, I believe - not sure if that’s how you spell it but she was great. The rooms were clean, and valet was fast and attentive.

Beautiful hotel and area, clean rooms. Garage parking is expensive, should have validated parking

I like the proximity to UNCC campus. A quiet and safe walk in the evening is lovely.

It's a wonderful trip. I brought my daughter down there to bring her to the university. Everyone in the hotel was exceptionally nice even more so the valet driver's.